We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN-4600533
27 Feb 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4600533 The complaint Mr S complains about the level of service received from Hastings Insurance Services Limited after purchasing a motor insurance policy. What happened The details of this complaint are known to all parties, so I won’t repeat them here. Instead, I’ll summarise my und... (3 pages)View decision -
Decision Reference DRN1225568
8 Jan 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr M complains that Hastings Insurance Services Limited didn’t make it clear that he wasn’t covered for driving third party cars under his motor insurance policy. He wants his premium refunded, points removed from his licence and his fine reimbursed.backgroundMr M was ... (2 pages)View decision -
Decision Reference DRN-2188441
8 Dec 2020 Hastings Insurance Services Limited Not upheldInsuranceDRN-2188441 The complaint Mr R complains that Hastings Insurance Services Limited (Hastings) sold him a policy which it cancelled when he told it about a change. What happened Mr R bought his buildings insurance online using a comparison site. He chose a policy arranged by the broker, Hast... (3 pages)View decision -
Decision Reference DRN9351790
21 Jan 2019 Caledonian Consumer Finance Ltd UpheldBanking and creditMr G complains about a fixed sum loan he entered into with Caledonian Consumer FinanceLtd for a course he has never received. Mr G would like a full refund.backgroundMr G said a representative of a training provider came to his home in summer 2012. Hepersuaded him ... (6 pages)View decision -
Decision Reference DRN4994091
28 Apr 2014 Toyota Financial Services (UK) Plc Not upheldBanking and creditMr C complains that a car that was supplied to him under a hire purchase agreement with Toyota Financial Services (UK) PLC was misrepresented to him. backgroundA new hybrid car was supplied to Mr C under a hire purchase agreement with Toyota Financial Services which he signed in Octob... (1 page)View decision -
Decision Reference DRN4951752
6 Sep 2013 Hastings Insurance Services Ltd Not upheldInsurance (excluding PPI)Mr A - who has conducted all correspondence throughout – considers Hastings Insurance Services Ltd (“the business”) delay in confirming he had cover under a legal expenses policy, for costs he was incurring in pursuing a neighbour dispute, prejudiced his eventual insurance claim. Mrs A, a... (3 pages)View decision -
Decision Reference DRN9554605
29 Sep 2016 BMW Financial Services (GB) Limited Not upheldBanking and creditMrs D complains that a car that was supplied to her under a hire purchase agreement with BMW Financial Services (GB) Limited doesn’t achieve the quoted fuel economy. She is being helped with her complaint by her husband.backgroundA car was supplied to Mrs D by ... (2 pages)View decision -
Decision Reference DRN2905361
1 Aug 2013 Volkswagen Financial Services (UK) Limited Not upheldBanking and creditMr N complains that a car that was supplied to him under a hire agreement with Volkswagen Financial Services (UK) Limited (trading as Seat Finance) was misrepresented to him because he cannot achieve the quoted fuel economy.our initial conclusionsThe adjudicator did not recomm... (2 pages)View decision -
Decision Reference DRN6664265
25 Jun 2014 Nationwide Building Society UpheldBanking and creditMr N complains that Nationwide Building Society accepted his instructions to make a payment by bank transfer, but paid the money to the wrong person.backgroundMr N asked the society to pay money from his account to his landlord as a rental payment. He had instructed payment of his rent... (2 pages)View decision -
Decision Reference DRN1327931
17 Oct 2014 Barclays Bank Plc Not upheldBanking and creditMr D complains that Barclays Bank PLC, trading as Barclaycard, will not pay him the compensation that is due to him under EC Regulation as a result of a flight being delayed. His complaint is made against Barclaycard under section 75 of the Consumer Credit Act 1974.backgroundMr D booked... (2 pages)View decision
