We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN2493060
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN3359151
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN7313806
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN4500410
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN8708114
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN0920030
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN1638034
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN-3420008
28 Sep 2022 GE Money Consumer Lending Limited Not upheldConsumer CreditDRN-3420008 The complaint Mr and Mrs S complain that GE Money Consumer Lending Limited has rejected the claims that they’ve made under the Consumer Credit Act 1974. They’re being represented in their complaint by a claims management company. What happened Mr and Mrs S entered into an trial... (5 pages)View decision -
Decision Reference DRN-5767427
17 Sep 2025 CA AUTO FINANCE UK LTD UpheldConsumer CreditDRN-5767427 The complaint Mr C complains that a car that was supplied to him under a hire purchase agreement with CA Auto Finance UK Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr C under a hire purchase agreement with CA Auto Finance that he electro... (4 pages)View decision -
Decision Reference DRN-2628452
14 Jun 2021 Northridge Finance Limited UpheldConsumer CreditDRN-2628452 The complaint Mr W complains that a car that was supplied to him under a hire purchase agreement with Northridge Finance Limited wasn’t of satisfactory quality. What happened A used car was supplied to Mr W under a hire purchase agreement with Northridge Finance in October 2017... (4 pages)View decision
