We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN3002047
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN5993499
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN0206462
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN4413708
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMrs V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mrs V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partner... (7 pages)View decision -
Decision Reference DRN4299215
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN3436424
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN3614281
9 Oct 2014 Innvotec Limited Not upheldInvestment and pensionsMr V complains that Innvotec Limited did not have sufficient regulatory permissions to promote the film partnerships he invested in.Mr V also complains that the information provided by Innvotec regarding film partnership investments was misleading in that the risks of the film partnersh... (7 pages)View decision -
Decision Reference DRN-5698353
17 Jul 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5698353 The complaint Mr M complains that a motorbike that was supplied to him under a conditional sale agreement with Moneybarn No. 1 Limited, trading as Moneybarn, wasn’t of satisfactory quality. What happened I issued a provisional decision on this complaint last month in which I... (5 pages)View decision -
Decision Reference DRN-3480137
24 Nov 2022 Soteria Insurance Limited UpheldInsuranceDRN-3480137 The complaint Ms F and Mr W complain about the way Soteria Insurance Limited trading as Co-Op Insurance [“Co-Op”] has handled a claim they’ve made under their buildings insurance following subsidence. What happened As Mr W has led the complaint with this Service, I’ll refer to ... (6 pages)View decision -
Decision Reference DRN-4809089
22 Aug 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4809089 The complaint Mr W is unhappy that Scottish Widows Limited (Scottish Widows) incorrectly updated his address details in 2015. What happened Mr W has a pension with Scottish Widows. In April 2015 Scottish Widows received information internally from the banking arm of the fir... (6 pages)View decision
