We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 634 results
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Decision Reference DRN-5101256
10 Jan 2025 Fairstone Financial Management Limited UpheldPensions and AnnuitiesDRN-5101256 The complaint Mr J complains that Fairstone Financial Management Limited (Fairstone) unfairly charged him an annual fee despite not providing the service the charge related to. What happened Mr J had been receiving financial advice from Fairstone since around 2015. Part of h... (11 pages)View decision -
Decision Reference DRN7276082
15 Mar 2021 MEYADO PRIVATE WEALTH MANAGEMENT LONDON LTD UpheldInvestment and pensionsMr M has complained about advice to transfer his existing personal pension to a self invested personal pension (SIPP). The SIPP fund was then invested in a plot of land and an unregulated overseas investment scheme. Meyado Private Wealth Management London Ltd (Meyado) is now responsible fo... (13 pages)View decision -
Decision Reference DRN7332867
16 Jun 2020 Tesco Underwriting Limited UpheldInsurance (excluding PPI)Mr R is unhappy that Tesco Underwriting Limited voided his car insurance policy following aclaim.backgroundMr R had a car insurance policy with Tesco which he renewed in March 2018. He added hisdaughter, Miss R, onto the policy as a named driver in May 2018. He did this using his onlineacc... (7 pages)View decision -
Decision Reference DRN-3468273
9 May 2022 QIC Europe Ltd UpheldInsuranceDRN-3468273 The complaint Mr R, trading as C, complains that QIC Europe Ltd declined a business interruption claim. What happened In March 2020, the Government announced restrictions to combat the spread of Covid-19. These restrictions had a significant impact on C because they were requir... (11 pages)View decision -
Decision Reference DRN-4712241
30 Mar 2024 Prolific Financial Services Limited Not upheldInvestmentsDRN-4712241 The complaint Mr and Mrs B complain Prolific Financial Services Limited (“PFS”) is at fault for financial loss resulting from their investments being moved into cash in March 2020. They say PFS failed to give them the advice or assurances or service it ought to have given them ... (11 pages)View decision -
Decision Reference DRN-5167153
28 Feb 2025 Finance Shop Ltd UpheldPensions and AnnuitiesDRN-5167153 The complaint Mr W complains that Finance Shop Ltd trading as Finance Shop (Finance Shop) mis- advised him about transferring a pension and the investments in the new plan causing him losses. He wants compensation for the losses incurred. What happened Mr W says he approach... (12 pages)View decision -
Decision Reference DRN-3670344
26 Aug 2022 The Baxendale Insurance Company UpheldInsuranceDRN-3670344 The complaint Miss S and Mr S have complained about the service provided and the level of settlement paid by The Baxendale Insurance Company DAC (‘Baxendale’) under their Transit and Storage Insurance policy. For the avoidance of doubt, ‘Baxendale’ also includes its agents and ... (16 pages)View decision -
Decision Reference DRN-5204400
11 Dec 2024 Idealing.com Limited UpheldInvestmentsDRN-5204400 The complaint Mr R complains Idealing.com Limited (“iDealing”) misled him about how changes to its coverage of Euronext securities would affect him. Background Mr R had an account with iDealing, holding various shares or securities. His complaint relates to a change iDealin... (9 pages)View decision -
Decision Reference DRN-4906866
27 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4906866 The complaint Miss G complains that Monzo Bank Ltd won’t refund money she lost when she was a victim of an investment scam. Miss G is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only ref... (10 pages)View decision -
Decision Reference DRN7267501
14 Aug 2020 Martin Aitken Financial Services Limited UpheldInvestment and pensionsComplaintMr F complains about advice given by Martin Aitken Financial Services Limited (MAFS) to consolidate his pensions by transferring them to a Self-Invested Personal Pension (SIPP) and use a discretionary fund manager (DFM) to invest the funds held in his SIPP. BackgroundI issued a pr... (25 pages)View decision
