We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 652 results
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Decision Reference DRN8465088
29 May 2020 The Prudential Assurance Company Limited Not upheldInvestment and pensionsMr H complains about delays and changes to the valuation factors used by The Prudential Assurance Company Limited when transferring away from his Retirement Annuity Contract. backgroundThe background to this complaint was set out in my provisional decision, a copy of which is attached and ... (9 pages)View decision -
Decision Reference DRN6335207
14 Apr 2021 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs B say Lloyds Bank PLC, trading at the time C&G, mis-sold them payment protection insurance (“PPI”). To keep things simple, I’ll refer mainly to “Lloyds” in this decision. And although there were two PPI policies sold – if I occasionally mention “policy” I’m referring to both... (10 pages)View decision -
Decision Reference DRN-5727274
31 Jul 2025 Chic-Kending Ltd UpheldPensions and AnnuitiesDRN-5727274 The complaint Mrs F complains that Chic-Kending Limited trading as Bloomfield Wealth Management provided unsuitable advice to her when it advised her to switch the investments in her Self- Invested Personal Pension (SIPP) from equities to bonds and gilts. She’s experienced f... (9 pages)View decision -
Decision Reference DRN7040024
20 Nov 2020 Westminster Wealth Management LLP Not upheldInvestment and pensionsMr A has complained about the advice he received from Westminster Wealth Management LLP (WWM) to transfer his final salary pension scheme into a new Personal Pension Policy (PPP). He said that he was advised that he no option but to transfer his pension. Mr A also has concerns about being ... (9 pages)View decision -
Decision Reference DRN-4740951
31 Jul 2024 Tailored Retirement & Investment Planning Limited Not upheldPensions and AnnuitiesDRN-4740951 The complaint Mr W complains that advice given by Tailored Retirement & Investment Planning Limited (“TRIP”) to switch his pension to a self-invested personal pension (“SIPP”) wasn’t in his best interests and led to a financial loss. To put things right Mr W wants a ref... (7 pages)View decision -
Decision Reference DRN7276082
15 Mar 2021 MEYADO PRIVATE WEALTH MANAGEMENT LONDON LTD UpheldInvestment and pensionsMr M has complained about advice to transfer his existing personal pension to a self invested personal pension (SIPP). The SIPP fund was then invested in a plot of land and an unregulated overseas investment scheme. Meyado Private Wealth Management London Ltd (Meyado) is now responsible fo... (13 pages)View decision -
Decision Reference DRN-5101256
10 Jan 2025 Fairstone Financial Management Limited UpheldPensions and AnnuitiesDRN-5101256 The complaint Mr J complains that Fairstone Financial Management Limited (Fairstone) unfairly charged him an annual fee despite not providing the service the charge related to. What happened Mr J had been receiving financial advice from Fairstone since around 2015. Part of h... (11 pages)View decision -
Decision Reference DRN7332867
16 Jun 2020 Tesco Underwriting Limited UpheldInsurance (excluding PPI)Mr R is unhappy that Tesco Underwriting Limited voided his car insurance policy following aclaim.backgroundMr R had a car insurance policy with Tesco which he renewed in March 2018. He added hisdaughter, Miss R, onto the policy as a named driver in May 2018. He did this using his onlineacc... (7 pages)View decision -
Decision Reference DRN-3468273
9 May 2022 QIC Europe Ltd UpheldInsuranceDRN-3468273 The complaint Mr R, trading as C, complains that QIC Europe Ltd declined a business interruption claim. What happened In March 2020, the Government announced restrictions to combat the spread of Covid-19. These restrictions had a significant impact on C because they were requir... (11 pages)View decision -
Decision Reference DRN-4712241
30 Mar 2024 Prolific Financial Services Limited Not upheldInvestmentsDRN-4712241 The complaint Mr and Mrs B complain Prolific Financial Services Limited (“PFS”) is at fault for financial loss resulting from their investments being moved into cash in March 2020. They say PFS failed to give them the advice or assurances or service it ought to have given them ... (11 pages)View decision