We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 652 results
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Decision Reference DRN-5167153
28 Feb 2025 Finance Shop Ltd UpheldPensions and AnnuitiesDRN-5167153 The complaint Mr W complains that Finance Shop Ltd trading as Finance Shop (Finance Shop) mis- advised him about transferring a pension and the investments in the new plan causing him losses. He wants compensation for the losses incurred. What happened Mr W says he approach... (12 pages)View decision -
Decision Reference DRN-4906866
27 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4906866 The complaint Miss G complains that Monzo Bank Ltd won’t refund money she lost when she was a victim of an investment scam. Miss G is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only ref... (10 pages)View decision -
Decision Reference DRN-5204400
11 Dec 2024 Idealing.com Limited UpheldInvestmentsDRN-5204400 The complaint Mr R complains Idealing.com Limited (“iDealing”) misled him about how changes to its coverage of Euronext securities would affect him. Background Mr R had an account with iDealing, holding various shares or securities. His complaint relates to a change iDealin... (9 pages)View decision -
Decision Reference DRN-3670344
26 Aug 2022 The Baxendale Insurance Company UpheldInsuranceDRN-3670344 The complaint Miss S and Mr S have complained about the service provided and the level of settlement paid by The Baxendale Insurance Company DAC (‘Baxendale’) under their Transit and Storage Insurance policy. For the avoidance of doubt, ‘Baxendale’ also includes its agents and ... (16 pages)View decision -
Decision Reference DRN-5987574
11 Feb 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5987574 The complaint Mr B’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under section 140A of the Consumer Cred... (13 pages)View decision -
Decision Reference DRN-5987612
11 Feb 2026 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5987612 The complaint Mr B’s complaint is, in essence, that Clydesdale Financial Services Limited, trading as Barclays Partner Finance, (the ‘Lender’) acted unfairly and unreasonably by (1) being party to an unfair credit relationship with him under section 140A of the Consumer Cred... (14 pages)View decision -
Decision Reference DRN-5954833
17 Nov 2025 GROVE PENSION SOLUTIONS LTD Not upheldPensions and AnnuitiesDRN-5954833 The complaint Ms K complains that the advice given by Grove Pension Solutions Ltd (‘Grove’) to transfer the benefits from a defined-benefit (‘DB’) pension scheme to a personal pension was unsuitable for her. Ms K has a professional representative in this complaint, but for ... (13 pages)View decision -
Decision Reference DRN7267501
14 Aug 2020 Martin Aitken Financial Services Limited UpheldInvestment and pensionsComplaintMr F complains about advice given by Martin Aitken Financial Services Limited (MAFS) to consolidate his pensions by transferring them to a Self-Invested Personal Pension (SIPP) and use a discretionary fund manager (DFM) to invest the funds held in his SIPP. BackgroundI issued a pr... (25 pages)View decision -
Decision Reference DRN-4706557
26 Mar 2024 Grove Pension Solutions Limited Not upheldPensions and AnnuitiesDRN-4706557 The complaint Mrs F complains about the advice she received from Grove Pension Solutions Limited (‘GPS’) which led her to transfer the benefits from her defined benefit (‘DB’) occupational pension scheme to a personal pension. What happened Mrs F made an enquiry with GPS in Mar... (13 pages)View decision -
Decision Reference DRN-3818719
22 Jan 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3818719 The complaint Mr S has complained about the actions of The Royal London Mutual Insurance Society Limited (“Royal London”) when it transferred his personal pension to a Qualifying Recognised Overseas Pension Scheme (“QROPS”) in 2014. The QROPS subsequently invested in an asse... (10 pages)View decision