We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
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Decision Reference DRN-3345767
4 Mar 2022 TenetConnect Limited UpheldPensions and AnnuitiesDRN-3345767 The complaint Mr L has complained to TenetConnect Limited about the delays he feels were caused by it in the process of transferring his defined benefits from an Occupational Pension Scheme (OPS). Mr L has said that the delays caused him financial loss. What happened Mr L met w... (17 pages)View decision -
Decision Reference DRN4591541
30 Sep 2014 Burlington Associates Ltd UpheldInvestment and pensionsMr and Mrs G’s complaint concerns their investment of £14,000 in an unregulated collective investment scheme (“UCIS”) in 2006. They are contending that, as they did not meet the criteria for promotion of the scheme, Burlington Associates Ltd (“BAL”) should not have promoted it to them ... (28 pages)View decision
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