We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 633 results
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Decision Reference DRN-2348389
24 Mar 2021 Advantage Insurance Company Limited Not upheldInsuranceDRN-2348389 The complaint Mr M has complained about the level of service provided by Advantage Insurance Company Limited (“Advantage”) in the handling of his claim under his motor insurance policy. What happened Mr M has been dealing with “Hastings Direct” throughout, however “Hastings Dir... (6 pages)View decision -
Decision Reference DRN-4118709
15 Sep 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4118709 The complaint Mr A complains about how Hastings Insurance Services Limited trading as Hastings Direct (“Hastings”) administered his motor insurance policy. What happened Mr A had a motor insurance policy arranged through Hastings, which is a broker. His policy was due for renew... (3 pages)View decision -
Decision Reference DRN-4370580
27 Sep 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4370580 The complaint Mr I is unhappy with the service provided by Hastings Insurance Services Limited trading as Hastings Direct when purchasing car insurance. Mr I’s representative has also made comments that I’ve considered when reaching an outcome on this complaint. For ease of ref... (3 pages)View decision -
Decision Reference DRN-5221052
19 Dec 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-5221052 The complaint Mr L complains that Hastings Insurance Services Limited (trading as Hastings Direct) left him without motor insurance for five days. Mr L’s policy was sold and is administered by Hastings on behalf of his insurance company. The problem happened because of an er... (2 pages)View decision -
Decision Reference DRN-4641856
6 Mar 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4641856 The complaint Mr S complains about the quality of the repairs carried out to his car when it was damaged in an accident. He says that the poor repairs caused further damage to his car. He’s also unhappy about how long it took to arrange the further repairs that were required an... (5 pages)View decision -
Decision Reference DRN3683390
7 May 2019 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Miss A has complained that Hastings Insurance Services Limited didn’t tell her she’d lose a year’s No Claims Discount (NCD) by cancelling and replacing her car insurance policy with it.backgroundMiss A bought a car insurance policy through a broker, Hastings in Decem... (2 pages)View decision -
Decision Reference DRN5821802
28 Apr 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M complains about the valuation that Advantage Insurance Company Limited (trading as Hastings Direct) placed on his car after it was deemed a total loss following an accident. He’s also unhappy it hasn’t made him an interim payment and that it didn’t provide a suita... (3 pages)View decision -
Decision Reference DRN-4279644
2 Aug 2023 Hastings Insurance Services Limited UpheldInsuranceDRN-4279644 The complaint Mr C complains Hastings Insurance Services Limited, trading as Hastings Direct, (Hastings) sold him a motorbike insurance policy with terms which didn’t reflect what he’d bought. What happened In October 2022, Mr C took out a motorbike insurance policy with Hastin... (2 pages)View decision -
Decision Reference DRN2430284
22 Mar 2017 IGO4 Limited Not upheldInsurance (excluding PPI)Miss G’s complained about the fitting of a telematics box to her car when she bought a motor insurance policy with IGO4 Limited – trading as Hastings Direct ‘SmartMiles.’ Mrs G, Miss G’s mother is representing her in her complaint. backgroundMiss G bought a motor pol... (3 pages)View decision -
Decision Reference DRN-3538998
15 Jul 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3538998 The complaint Mr A complains about the service received from his insurance broker, Hastings Insurance Services Limited trading as Hastings Direct (Hastings) when he requested information and needed to make changes to his motor insurance policy. There are several parties and rep... (3 pages)View decision
