We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 667 results
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Decision Reference DRN0167288
4 Jun 2019 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mrs F has complained about Advantage Insurance Company Limited (trading as Hastings Direct). She isn’t happy about the valuation it placed on her car when she claimed on her motor insurance policy and about the way her claim was handled. backgroundMrs F was involved in ... (2 pages)View decision -
Decision Reference DRN-2944282
20 Oct 2021 Advantage Insurance Company Limited Not upheldInsuranceDRN-2944282 The complaint Mr P complains that Advantage Insurance Company Limited (t/a Hastings Direct) (Advantage) settled a third party claim after an accident. He argues there was no damage to the third-party vehicle and Advantage’s investigation was not sufficient. What happened Mrs P ... (2 pages)View decision -
Decision Reference DRN2841192
5 Sep 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Miss P’s complained about the service she received from Advantage Insurance Company Limited – trading as Hastings Direct – when she made a claim under her motor insurance policy.backgroundMiss P bought a motor policy with Hastings. A month later she made a claim followi... (2 pages)View decision -
Decision Reference DRN0591480
27 Feb 2018 Hastings Insurance Services Limited Not upheldInsurance (excluding PPI)Mr B is unhappy with the service provided by Hastings Insurance Services Limited trading as Hastings Direct (“Hastings”) when dealing with his car insurance policy. He complains about two points – firstly that a claim made on behalf of a third party was delayed. And ... (2 pages)View decision -
Decision Reference DRN-4270935
21 Dec 2023 Hastings Insurance Services Limited Not upheldInsuranceDRN-4270935 The complaint Mr D complains that Hastings Insurance Services Limited trading as Hastings Direct (“Hastings”) misquoted a premium to change a car on his policy and then wouldn’t honour it. Mr D is represented in this case, but for ease I’ll refer to him throughout. What happene... (2 pages)View decision -
Decision Reference DRN2430284
22 Mar 2017 IGO4 Limited Not upheldInsurance (excluding PPI)Miss G’s complained about the fitting of a telematics box to her car when she bought a motor insurance policy with IGO4 Limited – trading as Hastings Direct ‘SmartMiles.’ Mrs G, Miss G’s mother is representing her in her complaint. backgroundMiss G bought a motor pol... (3 pages)View decision -
Decision Reference DRN-1622010
25 Mar 2020 Advantage Insurance Company Limited UpheldInsuranceDRN-1622010 The complaintMr S had a motor insurance policy with Advantage Insurance Company Limited, which he arranged through Hastings Direct (Hastings). He’s unhappy at how Hastings handled the claim on his policy after he was involved in an accident. What happenedMr S was involved in a ... (2 pages)View decision -
Decision Reference DRN-3538998
15 Jul 2022 Hastings Insurance Services Limited Not upheldInsuranceDRN-3538998 The complaint Mr A complains about the service received from his insurance broker, Hastings Insurance Services Limited trading as Hastings Direct (Hastings) when he requested information and needed to make changes to his motor insurance policy. There are several parties and rep... (3 pages)View decision -
Decision Reference DRN-2708157
13 May 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-2708157 The complaint Mr D complains about the premium he was quoted for car insurance through Hastings Insurances Services Limited, trading as Hastings Direct (Hastings). What happened In March 2019, Mr D took out car insurance through Hastings, who were the broker for the policy. Mr ... (3 pages)View decision -
Decision Reference DRN-3113801
5 Nov 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-3113801 The complaint Mr P has complained that having found alternative motor insurance he was unable to stop his motor insurance policy held with Hastings Insurance Services Limited trading as Hastings Direct (Hastings) from renewing. What happened Hastings wrote to Mr P on 12 Februar... (3 pages)View decision