We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 601 results
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Decision Reference DRN3735277
19 Apr 2017 IGO4 Limited Not upheldInsurance (excluding PPI)Miss K has complained that IGO4 Limited – intermediary for Hastings Direct ‘Smart Miles’ - didn’t do enough to notify her that her car insurance policy would cancel. Miss K’s father is helping her with her complaint.backgroundMiss K bought a car insurance policy w... (3 pages)View decision -
Decision Reference DRN-3902184
30 Jan 2023 Advantage Insurance Company Limited Not upheldInsuranceDRN-3902184 The complaint Mr H complained about Advantage Insurance Company Limited’s valuation of his car after he claimed on his motor insurance policy. What happened Mr H’s car was damaged in an accident and Advantage (trading as Hastings Direct) decided that it was uneconomical to repa... (2 pages)View decision -
Decision Reference DRN7885747
19 Feb 2016 Advantage Insurance Company Limited Not upheldInsurance (excluding PPI)Mr M has complained that Advantage Insurance Company Ltd wrongly settled another driver’s claim against his motor insurance policy. Mr M was insured with Hastings Direct, but the insurance company behind them is Advantage. So that’s why I’ve referred to Advantage in this ... (2 pages)View decision -
Decision Reference DRN-4119192
3 Jul 2023 Advantage Insurance Company Limited Not upheldInsuranceDRN-4119192 The complaint Miss B complains Advantage Insurance Company Limited, trading as Hastings Direct, incorrectly told her reporting an incident as ‘notification only’ wouldn’t impact her car insurance premium at renewal. Miss B has been represented by Mr C. For ease, I’ll refer to M... (3 pages)View decision -
Decision Reference DRN-1596493
28 May 2020 Advantage Insurance Company Limited Not upheldInsuranceDRN-1596493The complaintMr M complains that Advantage Insurance Company Limited, trading as Hastings Direct, (Hastings) unfairly declined a claim for the theft of his son’s car and he wants his claim to be paid. While this complaint mainly relates to Mr M’s son (also Mr M), for ease, I’ll ... (3 pages)View decision -
Decision Reference DRN-2848263
18 Oct 2021 Hastings Insurance Services Limited Not upheldInsuranceDRN-2848263 The complaint Mrs S complains about Hastings Insurance Services Limited trading as Hastings Direct (“Hastings”) for charging a cancellation fee after she cancelled her car insurance policy. What happened Mrs S used a comparison website to take out a car insurance policy through... (3 pages)View decision -
Decision Reference DRN6980322
30 Mar 2020 Advantage Insurance Company Limited UpheldInsurance (excluding PPI)Mrs W complains that Advantage Insurance Company Limited (trading as Hastings Direct) provided poor service to her after she made a claim on her motor insurance policy.backgroundMrs W contacted Advantage on 25 December 2018 after a non-fault accident. In error, the claim wasn’t logged, so ... (3 pages)View decision -
Decision Reference DRN3433687
2 Dec 2019 Hastings Insurance Services Limited UpheldInsurance (excluding PPI)Mr G complains that Hastings Insurance Services Ltd (Hastings) auto-renewed his car insurance policy, after he had told them not to do this, and that they continued to try and collect payment from his bank account for the renewal premium.backgroundMr G took out a car insurance policy with ... (4 pages)View decision -
Decision Reference DRN-5144279
25 Nov 2024 Hastings Insurance Services Limited Not upheldInsuranceDRN-5144279 The complaint Mrs F has complained about the way Hastings Insurance Services Limited, trading as Hastings Direct, has administered her motor insurance policy. What happened The circumstances aren’t in dispute, so I’ll summarise the main points: Mrs F took out a motor ins... (4 pages)View decision -
Decision Reference DRN-2762528
13 Aug 2021 Hastings Insurance Services Limited UpheldInsuranceDRN-2762528 The complaint Mr R has complained that Hastings Insurance Services Limited trading as Hastings Direct unfairly cancelled his insurance policy. What happened Mr R took out a car insurance policy with Hastings – a broker. The policy’s annual premium was to be paid for on a monthl... (4 pages)View decision
