We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 17876 results
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Decision Reference DRN-3210801
21 Feb 2022 Chetwood Financial Limited Not upheldConsumer CreditDRN-3210801 The complaint Mr K has complained that Chetwell Financial Limited (Trading at the time as “Live Lend”) provided him with an unaffordable loan. What happened Live Lend provided Mr K with a personal loan of £1,000.00 in November 2018. This loan had a 24-month term with a monthly ... (3 pages)View decision -
Decision Reference DRN8612321
1 Nov 2018 MYJAR Limited UpheldBanking and creditMr K has complained about a series of payday loans he took out with MYJAR Limited (trading as “MYJAR”).He’s said MYJAR lent to him irresponsibly as it provided him with a number of loans over a period of almost five years. He’s also said that he had several other... (19 pages)View decision -
Decision Reference DRN-4197126
12 Jul 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4197126 The complaint Mr P complains that Barclays Bank UK PLC trading as Barclaycard irresponsibly issued, and increased the credit limit on, a credit card to him, on which he couldn’t afford the payments. What happened Mr P was provided with a credit card by Barclaycard in October 20... (5 pages)View decision -
Decision Reference DRN6557961
26 Mar 2020 National Westminster Bank Plc UpheldBanking and creditComplaintMr W has complained about the overdraft facility on his National Westminster Bank Plc (“NatWest”) Select Platinum (initially Advantage Gold) packaged bank account. In essence, he’s unhappy with the charges applied to his overdraft and believes they’ve exacerbated his financial dif... (13 pages)View decision -
Decision Reference DRN-2722890
30 Mar 2021 Bamboo Limited Not upheldConsumer CreditDRN-2722890 Complaint Mr R has complained about a guarantor loan Bamboo Limited (“Bamboo”) provided to him. He says Bamboo didn’t check his bank statements which would have shown the loan wasn’t affordable. Background to the complaint and my provisional decision of 19 March 2021 One of our... (3 pages)View decision -
Decision Reference DRN3343157
26 Apr 2019 Loans 2 Go Limited UpheldBanking and creditMr J has complained about five logbook loans provided which were provided to him by Loans 2 Go Limited (“L2G”). He says it was irresponsible for L2G to give him these loans as his credit file would’ve shown defaults, missed and late payments and several payday loa... (19 pages)View decision -
Decision Reference DRN-4718862
28 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4718862 The complaint Mr C complains that Barclays Bank UK PLC, trading as Barclaycard (‘Barclaycard’), irresponsibly granted him a credit card he couldn’t afford to repay. What happened In or around January 2021 Mr C entered into an agreement with Barclaycard to have access to credit ... (3 pages)View decision -
Decision Reference DRN3573633
23 Jan 2019 Madison CF UK Limited Not upheldBanking and creditMrs R complains that Madison CF UK Limited (trading as 118118Money) irresponsibly lent her money. backgroundIn December 2014 Mrs R took out a £1,500 loan with Madison repayable over 24 months. She got into financial difficulty and couldn’t pay it back as planned. She s... (2 pages)View decision -
Decision Reference DRN-3587403
28 Sep 2022 NewDay Ltd UpheldConsumer CreditDRN-3587403 The complaint Miss K says NewDay Ltd irresponsibly lent to her. She has requested that not only should the interest and late payment charges she paid on the accounts be refunded but she also thinks the debt should be written off. What happened This complaint is about two accoun... (3 pages)View decision -
Decision Reference DRN3987030
4 Sep 2018 WDFC UK Limited UpheldBanking and creditMr G has complained about a series of payday loans he took out with WDFC UK Limited (trading as “Wonga”.com). He’s said Wonga didn’t adequately take his financial circumstances into account and as a result continued to give him high interest loans despite it being ob... (25 pages)View decision
