We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 19751 results
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Decision Reference DRN-3514074
23 Jun 2022 Loans 2 Go Limited Not upheldConsumer CreditDRN-3514074 The complaint Mr G, through his representative, complains that Loans 2 Go Limited lent to him irresponsibly. What happened Mr G was approved by Loans 2 Go for one loan on or near 11 November 2021. The capital amount borrowed was £1,000 repayable over 78 weeks at weekly payments... (3 pages)View decision -
Decision Reference DRN-3830627
7 Jan 2023 Salad Finance Limited Not upheldConsumer CreditDRN-3830627 The complaint Miss P complains that Salad Finance Limited lent irresponsibly when it approved a loan. What happened Miss P applied for a loan with Salad Finance in August 2021. Salad Finance approved the application and gave Miss P a loan for £1000 over a term of 12 months with... (2 pages)View decision -
Decision Reference DRN6010222
23 Dec 2014 Barclays Bank Plc Not upheldBanking and creditMr C complains Barclays Bank PLC (trading as Barclaycard) increased the limit on his credit card without his knowledge. He considers by doing this it led to him falling into financial difficulties.backgroundBetween 2006 and 2008 Barclaycard increased the credit limit on Mr C’s credit card... (2 pages)View decision -
Decision Reference DRN-2558484
4 Mar 2021 Provident Personal Credit Limited Not upheldConsumer CreditDRN-2558484 The complaint Mr T says Provident Personal Credit Limited, trading as Satsuma Loans, irresponsibly lent to him. He says the loans contributed to his worsening debt situation and so Satsuma shouldn’t have lent to him. What happened This complaint is about two instalment loans Sa... (2 pages)View decision -
Decision Reference DRN-3587403
28 Sep 2022 NewDay Ltd UpheldConsumer CreditDRN-3587403 The complaint Miss K says NewDay Ltd irresponsibly lent to her. She has requested that not only should the interest and late payment charges she paid on the accounts be refunded but she also thinks the debt should be written off. What happened This complaint is about two accoun... (3 pages)View decision -
Decision Reference DRN6829172
6 Nov 2018 Casheuronet UK LLC UpheldBanking and creditMr H has complained about payday loans he took out with Casheuronet UK LLC (trading as “Quick Quid”). He’s said he had numerous loans from Quick Quid which trapped him in a debt spiral leading him to have to borrow again to cover his next month’s living costs. ba... (25 pages)View decision -
Decision Reference DRN-3148332
25 Feb 2022 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-3148332 The complaint Mr K complains that Moneybarn No. 1 Limited, trading as Moneybarn, irresponsibly granted him a loan he couldn’t afford to repay. What happened In January 2019, Mr K acquired a car and financed the deal through a conditional sale agreement with Moneybarn. Mr K was ... (2 pages)View decision -
Decision Reference DRN-4015807
20 Mar 2023 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4015807 The complaint Mr E says Tesco Personal Finance PLC, trading as Tesco Bank, irresponsibly lent to him. What happened Mr E had a Tesco Bank credit card and was given three credit limit increases - £2,000 in April 2017; £2,000 in April 2018 and £3,000 in June 2019. Mr E says the l... (3 pages)View decision -
Decision Reference DRN7286215
5 Feb 2020 NewDay Ltd Not upheldBanking and creditMr H complains that a loan from NewDay Limited, trading as Aqua, wasn’t affordable for him and that it shouldn’t have been made to him. He also complains that the credit limit increases on his credit card account with Aqua weren’t affordable for him and that it should’ve made more checks. ... (3 pages)View decision -
Decision Reference DRN-4197126
12 Jul 2023 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4197126 The complaint Mr P complains that Barclays Bank UK PLC trading as Barclaycard irresponsibly issued, and increased the credit limit on, a credit card to him, on which he couldn’t afford the payments. What happened Mr P was provided with a credit card by Barclaycard in October 20... (5 pages)View decision
