We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 21242 results
-
Decision Reference DRN0633294
19 Nov 2015 Barclays Bank Plc UpheldBanking and creditMr S complains that Barclays Bank PLC acted irresponsibly by allowing him to borrow on loans and credit cards over a number of years. His daughter brings the complaint on his behalf.background Mr S has banked with Barclays for many years. He borrowed on credit cards,... (2 pages)View decision -
Decision Reference DRN-3487003
11 Nov 2022 Avantcredit Of Uk, Llc UpheldConsumer CreditDRN-3487003 The complaint Miss G complains through her representative that AvantCredit of UK, LLC irresponsibly provided her with a high cost loan that she couldn’t afford to repay. What happened AvantCredit provided Miss G with a loan for £1,000 on 6 October 2015 repayable over 36 months ... (3 pages)View decision -
Decision Reference DRN-3600267
25 Aug 2022 Everyday Lending Limited UpheldConsumer CreditDRN-3600267 The complaint Ms G complains that Everyday Lending Limited, trading as Everyday Loans (“Everyday”), irresponsibly granted her a loan that she couldn’t afford to repay. What happened Everyday provided a £10,000 loan to Ms G in July 2016. Once interest was added the total to pay ... (2 pages)View decision -
Decision Reference DRN4557145
1 Oct 2015 Casheuronet UK LLC UpheldBanking and creditMr D agreed a number of payday loans with Casheuronet UK LLC, trading as Quick Quid. He complains that Quick Quid were irresponsible in agreeing these loans. He says the loans have resulted in him being in financial difficulties. He wants Quick Quid to write off his ... (2 pages)View decision -
Decision Reference DRN-3888054
20 Feb 2023 Carcashpoint Limited Not upheldConsumer CreditDRN-3888054 The complaint Miss S complains that CarCashPoint Limited (“CarCashPoint”) lent to her irresponsibly. What happened In September 2021 Miss S took out a fixed sum loan with CarCashPoint for £1,060. The loan was repayable by way of 36 monthly payments of £135. The total amount pay... (2 pages)View decision -
Decision Reference DRN-4806690
16 Aug 2024 JAJA FINANCE LTD Not upheldBanking and PaymentsDRN-4806690 The complaint Miss H complains that JaJa Finance Ltd, trading as Asda Money Credit Card, irresponsibly lent to her. What happened Miss H took out a credit card from Asda Money in August 2022. She was given a credit limit of £500. This was increased to £800 in June 2023. Mi... (2 pages)View decision -
Decision Reference DRN-3815160
24 Jan 2023 Equifinance Limited Not upheldMortgagesDRN-3815160 The complaint Ms G’s complaint is about a joint second charge mortgage taken out in 2019 that is secured on a property in her sole name. She considers that Equifinance Limited shouldn’t have granted the loan for the amount it did, as the property was only in her name and so onl... (2 pages)View decision -
Decision Reference DRN-4083733
4 May 2023 NewDay Ltd Not upheldBanking and PaymentsDRN-4083733 The complaint Mr J complains that NewDay Lyd trading as Aqua lent to him irresponsibly. What happened Mr J applied for a credit card with Aqua in July 2021. It was approved with an initial credit limit of £450. The credit limit was later increased to £1200. Mr J complained that... (2 pages)View decision -
Decision Reference DRN-4108931
4 May 2023 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4108931 The complaint Miss L says HSBC UK Bank Plc irresponsibly lent to her. What happened Miss L took out a credit card from HSBC in June 2019 with a credit limit of £1,000. The credit limit was never increased. The account defaulted in September 2020. Miss L said HSBC should never h... (2 pages)View decision -
Decision Reference DRN5907607
7 Aug 2014 Lloyds Bank PLC Not upheldBanking and creditMs T claims Lloyds Bank PLC has been irresponsible in lending to her and this has contributed to her financial difficulties. She wants compensation from Lloyds.backgroundMs T took out a personal Loan in 2008 to repay a credit card and overdraft. This was consolidated into a new higher lo... (2 pages)View decision