We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN3402968
31 Oct 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a regular (monthly) premium payment protection insurance (PPI) policy, taken out in June 2003 in connection with a credit card. Mr K says that Lloyds TSB Bank Plc (referred to hereafter as Lloyds TSB) mis-sold the policy. Lloyds TSB has upheld his complaint and ... (2 pages)View decision -
Decision Reference DRN4614183
19 Feb 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr N complains that he was mis-sold a regular premium payment protection insurance (“PPI”) policy by Lloyds TSB Bank PLC (“Lloyds TSB”) taken in connection with a credit card in 1997. Mr N is represented by a claims management company.backgroundThe adjudicator concluded that the compla... (4 pages)View decision -
Decision Reference DRN4802595
8 Jul 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr B, through his representative, complained about the single premium payment protection insurance policy that he was sold in connection with a loan. Following the initial complaint, Lloyds TSB Bank Plc agreed to uphold the complaint and offered redress taking into consideration a succe... (2 pages)View decision -
Decision Reference DRN5863470
28 Jun 2013 Lloyds TSB Bank Plc UpheldPayment protection insurance (PPI)summary of complaintMiss T complains that Lloyds TSB Bank Plc mis-sold her a payment protection insurance (‘PPI’) in conjunction with a credit card in 2003.my findingsOur general approach to considering complaints about the mis-sale of PPI is well- documented and is set out in our onli... (3 pages)View decision -
Decision Reference DRN2881161
29 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mrs W says Lloyds Bank Plc (trading as “Lloyds TSB”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN5374906
18 May 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr P complains that Lloyds Bank PLC, trading as Lloyds TSB, mis-sold him a payment protection insurance (PPI) policy.backgroundMr P bought the single premium policy alongside a loan he took out with Lloyds TSB during a meeting in July 2003. The policy covered Mr P for ... (2 pages)View decision -
Decision Reference DRN7025791
1 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr P says Lloyds Bank Plc, trading as “Lloyds TSB”, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair... (2 pages)View decision -
Decision Reference DRN4572766
8 Jul 2014 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint concerns a regular, monthly premium payment protection insurance (PPI) policy taken out alongside a credit card in April 2002. Mr H says Lloyds TSB Bank PLC mis- sold the policy. backgroundI set out the background to this complaint and my initial conclusions in my prov... (2 pages)View decision -
Decision Reference DRN4006836
23 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2006. Mr P says Lloyds Bank Plc, trading as “Lloyds TSB”, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair... (2 pages)View decision -
Decision Reference DRN4671813
4 Apr 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintThis complaint is about a single premium payment protection insurance (PPI) policy taken out in April 2005 in conjunction with a loan. Mrs K believes Lloyds TSB Bank Plc mis-sold her the policy.my findingsI have carefully considered all of the available evidence and... (3 pages)View decision
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