We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN-1680410
9 Apr 2020 Lloyds Bank PLC Not upheldInsuranceDRN-1680410 The complaint Mr and Mrs G complain that Lloyds Bank PLC (when it was trading as TSB) mis-sold them a mortgage payment protection insurance (“PPI”) policy. What happened In 1997 Mr and Mrs G took out a mortgage with PPI to protect their monthly mortgage repayments if one or bot... (4 pages)View decision -
Decision Reference DRN8059254
20 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr A originally complained to Lloyds TSB Bank Plc (Lloyds) about two payment protection insurance (PPI) policies sold in conjunction with loans arranged in 1989 and 2003. Mr A said that Lloyds mis-sold the policies to him.Mr A has also complained about a claim he made on one of the poli... (3 pages)View decision -
Decision Reference DRN5365839
23 Feb 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains she was mis-sold payment protection insurance in connection with a credit card with Lloyds Bank PLC (Lloyds).backgroundMrs B took out a credit card with Lloyds Bank in 1990. PPI was added to the credit card.Lloyds has said it does not have a precise monthly cost of the po... (2 pages)View decision -
Decision Reference DRN4199569
10 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs G, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold her a payment protection insurance policy. backgroundMrs G bought the PPI to go with a credit card. TSB hasn’t been able to give us the exact date b... (2 pages)View decision -
Decision Reference DRN1529718
1 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss C says Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (PPI) policy. BackgroundIn 1994, Miss C took out a credit card with Lloyds, then trading as TSB. She also took out a PPI policy to protect the repayments on her card. Lloyds says it c... (2 pages)View decision -
Decision Reference DRN8068410
27 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintThis complaint concerns a monthly premium payment protection insurance (“PPI”) policy. The policy provided accident, sickness, unemployment and life cover in connection with a credit card taken out in 1998. Mrs A says that Lloyds TSB Bank Plc (“Lloyds TSB”) mis-sol... (2 pages)View decision -
Decision Reference DRN9929259
18 Nov 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold him a payment protection insurance (“PPI”) policy.He says he wasn’t told about the policy and it wasn’t suitable. backgroundMr R bought the policy ... (2 pages)View decision -
Decision Reference DRN3962723
30 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance policy (‘PPI’) sold in conjunction with a loan (to buy a car) in 2001. Mr B says that Lloyds TSB Bank Plc mis-sold the policy.my findingsI have considered all the available evidence and arguments to decide what is fai... (2 pages)View decision -
Decision Reference DRN-2195167
11 Nov 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2195167 The complaint Miss F complains that Lloyds Bank PLC (when it was trading as TSB) mis-sold her a mortgage payment protection insurance (“PPI”) policy. Lloyds Bank is responsible for dealing with this complaint. So from now on I’ll just refer to ‘Lloyds’ as the business that sold... (4 pages)View decision -
Decision Reference DRN-3028813
25 Oct 2021 Lloyds Bank PLC Not upheldInsuranceDRN-3028813 complaint This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Miss S says Lloyds Bank PLC trading as Lloyds TSB (“Lloyds”) mis-sold her PPI. background The background and circumstances leading up to this complaint, which includes M... (5 pages)View decision