We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN9369951
16 Jul 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr A and Mrs B complain about mis-sale of a business loan in January 2007. They say that Lloyds TSB Bank Plc should have advised them to go bankrupt or enter an Individual Voluntary Arrangement (IVA) at that time rather than sell them an unaffordable loan.backgroundIn January 2007 Mr A... (2 pages)View decision -
Decision Reference DRN8457438
13 Sep 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B, through his representative, has complained to us that Lloyds Bank PLC, trading as Lloyds TSB (“TSB”) mis-sold him a single premium payment protection insurance (“PPI”) policy in 2009.Mr B says he didn’t want the PPI and didn’t know it had been added to his l... (2 pages)View decision -
Decision Reference DRN9876229
6 Mar 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs T says she was mis-sold a regular premium payment protection insurance (PPI) policy by Lloyds Bank PLC (Lloyds).background Mrs T applied for a credit card in 1996, and at the same time bought a regular premium PPI policy. The policy cost 71p per every £100 of the ou... (3 pages)View decision -
Decision Reference DRN3754574
28 Sep 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says that Lloyds Bank PLC (trading at the time as TSB) mis-sold him a payment protection insurance (‘PPI’) policy.backgroundI issued my provisional decision in August 2018, a copy of which is attached and formspart of this final decision. In my provisional d... (3 pages)View decision -
Decision Reference DRN4339546
19 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs D complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1996 Mrs D took a credit card from Lloyds. She was sold PPI towards payments on that. She says that the PPI was attached to the card without her kno... (2 pages)View decision -
Decision Reference DRN0818657
7 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss B says Lloyds Bank plc (trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy. The policy was added to Miss B’s credit card account. It isn’t clear when the PPI was sold. But Lloyd... (2 pages)View decision -
Decision Reference DRN1137756
29 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold her a payment protection insurance policy.backgroundMrs M bought the PPI to go with a credit card. TSB hasn’t been able to give us the exact dat... (2 pages)View decision -
Decision Reference DRN9929259
18 Nov 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold him a payment protection insurance (“PPI”) policy.He says he wasn’t told about the policy and it wasn’t suitable. backgroundMr R bought the policy ... (2 pages)View decision -
Decision Reference DRN0048853
12 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank PLC (trading at the time as TSB) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Mr H took opened a TSB Trustcard credit card account in 1995. The PPI policy was added to t... (2 pages)View decision -
Decision Reference DRN6774879
19 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms H says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her payment protection insurance (PPI).backgroundMs H applied for a Lloyds TSB credit card at a bank branch in 2001. At the same time it sold her a PPI policy.Ms H says she wasn’t asked about PPI and didn’t ... (2 pages)View decision