We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN4339546
19 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs D complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1996 Mrs D took a credit card from Lloyds. She was sold PPI towards payments on that. She says that the PPI was attached to the card without her kno... (2 pages)View decision -
Decision Reference DRN2502535
22 Nov 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L complains that Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (“PPI”) policy.backgroundIn 1997 Mr L took out a credit card and with it a PPI policy. Lloyds and Mr L say that the card and policy were taken out at branch meeting.... (2 pages)View decision -
Decision Reference DRN4622856
10 Dec 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B complains that Lloyds Bank Plc (formerly Lloyds TSB Bank Plc) (“Lloyds”) mis-sold him a payment protection insurance (“PPI”) policy in 2005 in connection with a credit card application. backgroundMr B tells us that he does not consider that he was given enough information about the... (3 pages)View decision -
Decision Reference DRN9459134
27 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint concerns the sale of regular card payment protection insurance (“PPI”) policy, sold in conjunction with a credit card in 2002 by Lloyds TSB Bank Plc (“Lloyds”).Miss A says she was mis-sold the policy. backgroundThe adjudicator concluded that the complaint should not be up... (3 pages)View decision -
Decision Reference DRN0818657
7 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss B says Lloyds Bank plc (trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy. The policy was added to Miss B’s credit card account. It isn’t clear when the PPI was sold. But Lloyd... (2 pages)View decision -
Decision Reference DRN1137756
29 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold her a payment protection insurance policy.backgroundMrs M bought the PPI to go with a credit card. TSB hasn’t been able to give us the exact dat... (2 pages)View decision -
Decision Reference DRN7390704
17 Apr 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr T – who is represented by his sister - complains about the conduct of Lloyds TSB in administering his accounts.our initial conclusionsThe adjudicator recommended that the complaint be upheld and considered that the distress and inconvenience (‘D & I’) award of £250 made ... (2 pages)View decision -
Decision Reference DRN0649404
20 Nov 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in June 1996 in connection with a credit card. Mr B says that Lloyds Bank PlcPLC mis-sold the policy.my findingsI have included only a brief summary of the complaint above, but I have considered all of the ava... (3 pages)View decision -
Decision Reference DRN6090053
10 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank Plc mis-sold him a payment protection insurance (“PPI”) policy. backgroundIt isn’t clear when Mr H bought the policy, but Lloyds has told us the credit card was opened in 1996, which is when it assumes the policy would have been sold as well. ... (2 pages)View decision -
Decision Reference DRN6774879
19 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms H says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her payment protection insurance (PPI).backgroundMs H applied for a Lloyds TSB credit card at a bank branch in 2001. At the same time it sold her a PPI policy.Ms H says she wasn’t asked about PPI and didn’t ... (2 pages)View decision