We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5365839
23 Feb 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains she was mis-sold payment protection insurance in connection with a credit card with Lloyds Bank PLC (Lloyds).backgroundMrs B took out a credit card with Lloyds Bank in 1990. PPI was added to the credit card.Lloyds has said it does not have a precise monthly cost of the po... (2 pages)View decision -
Decision Reference DRN-1680410
9 Apr 2020 Lloyds Bank PLC Not upheldInsuranceDRN-1680410 The complaint Mr and Mrs G complain that Lloyds Bank PLC (when it was trading as TSB) mis-sold them a mortgage payment protection insurance (“PPI”) policy. What happened In 1997 Mr and Mrs G took out a mortgage with PPI to protect their monthly mortgage repayments if one or bot... (4 pages)View decision -
Decision Reference DRN7390704
17 Apr 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr T – who is represented by his sister - complains about the conduct of Lloyds TSB in administering his accounts.our initial conclusionsThe adjudicator recommended that the complaint be upheld and considered that the distress and inconvenience (‘D & I’) award of £250 made ... (2 pages)View decision -
Decision Reference DRN8059254
20 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr A originally complained to Lloyds TSB Bank Plc (Lloyds) about two payment protection insurance (PPI) policies sold in conjunction with loans arranged in 1989 and 2003. Mr A said that Lloyds mis-sold the policies to him.Mr A has also complained about a claim he made on one of the poli... (3 pages)View decision -
Decision Reference DRN4199569
10 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs G, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold her a payment protection insurance policy. backgroundMrs G bought the PPI to go with a credit card. TSB hasn’t been able to give us the exact date b... (2 pages)View decision -
Decision Reference DRN2502535
22 Nov 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L complains that Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (“PPI”) policy.backgroundIn 1997 Mr L took out a credit card and with it a PPI policy. Lloyds and Mr L say that the card and policy were taken out at branch meeting.... (2 pages)View decision -
Decision Reference DRN9459134
27 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint concerns the sale of regular card payment protection insurance (“PPI”) policy, sold in conjunction with a credit card in 2002 by Lloyds TSB Bank Plc (“Lloyds”).Miss A says she was mis-sold the policy. backgroundThe adjudicator concluded that the complaint should not be up... (3 pages)View decision -
Decision Reference DRN1529718
1 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss C says Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (PPI) policy. BackgroundIn 1994, Miss C took out a credit card with Lloyds, then trading as TSB. She also took out a PPI policy to protect the repayments on her card. Lloyds says it c... (2 pages)View decision -
Decision Reference DRN9828156
4 Apr 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a regular premium mortgage payment protection insurance (“MPPI”) policy taken out in 2001 in conjunction with a mortgage. Mr B (through his representative) says Lloyds TSB Bank Plc mis-sold the policy because he was not made aware of the optional nature of the MPP... (3 pages)View decision -
Decision Reference DRN6090053
10 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank Plc mis-sold him a payment protection insurance (“PPI”) policy. backgroundIt isn’t clear when Mr H bought the policy, but Lloyds has told us the credit card was opened in 1996, which is when it assumes the policy would have been sold as well. ... (2 pages)View decision