We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
-
Decision Reference DRN1382994
22 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (“PPI”) policy taken out in 1996. Mr C says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is... (3 pages)View decision -
Decision Reference DRN8865248
17 Apr 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr W says Lloyds Bank PLC mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the circum... (3 pages)View decision -
Decision Reference DRN6702083
9 Apr 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs K say Lloyds Bank Plc trading as TSB (“Lloyds”) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundMr and Mrs K took out the MPPI policy with their mortgage in 1997 during a meeting in branch. They paid a monthly amount for the po... (2 pages)View decision -
Decision Reference DRN1588471
19 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W, who is represented by a third party, says Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold him a payment protection insurance (“PPI”) policy to go with a credit card he’d taken out in 1998. backgroundMr W bought the PPI sometime after taking out the credit car... (2 pages)View decision -
Decision Reference DRN8073806
15 Jan 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr A says that Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him a payment protection insurance (‘PPI’) policy.backgroundI issued my provisional decision in November 2017, a copy of which is attached and formspart of this final decision. In my provisional decision... (3 pages)View decision -
Decision Reference DRN8153762
25 Jul 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr P complains that Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (“PPI”) policy.backgroundIn 1996 Mr P took out a credit card and with it a PPI policy. Neither Lloyds nor Mr P can remember what sales process was used for taking out the ... (2 pages)View decision -
Decision Reference DRN1328301
11 Sep 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to him.backgroundIn 1996 Mr W opened a credit card account with Lloyds. By 2000 he had PPI to protect payments on the account, but then the account was closed later that ... (2 pages)View decision -
Decision Reference DRN0716609
3 Apr 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Ms M complains that Lloyds Bank Plc mis-sold her two payment protection insurance (PPI) policies. Lloyds Bank Plc was trading as TSB at the time but I will refer to it as Lloyds in this decision.backgroundMs M applied for two cards on the same application form in... (3 pages)View decision -
Decision Reference DRN4742861
30 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)In 1998, Mr B took out a credit card with Lloyds Bank PLC (Lloyds), who at the time were trading as TSB. Alongside the credit card, Mr B also took out a payment protection insurance (PPI) policy. He thinks that Lloyds mis-sold this policy to him and he believes it ... (2 pages)View decision -
Decision Reference DRN-2333306
2 Dec 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2333306 The complaint Ms E says Lloyds Bank PLC (trading at the time as TSB) mis-sold her a payment protection insurance (PPI) policy. I’ll refer to the business as Lloyds in this decision to keep things simple. What happened Ms E opened a TSB Trustcard credit card account in 1995. At ... (3 pages)View decision