We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
-
Decision Reference DRN9392455
31 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs F say Lloyds Bank plc (trading as TSB) mis-sold them a mortgage payment protection insurance (MPPI) policy.backgroundMr and Mrs F took out an MPPI policy with a mortgage in 1996. They paid a monthly amount for the policy. Our adjudicator didn’t uphold the c... (2 pages)View decision -
Decision Reference DRN8223406
30 Mar 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs W say Lloyds Bank plc (trading as “TSB”) mis-sold them a mortgage payment protection insurance (“PPI”) policy.backgroundMr and Mrs W took out a PPI policy when they took out a mortgage in 2001. Then in 2009 they took out a further advance and another PPI policy... (3 pages)View decision -
Decision Reference DRN5265154
30 Aug 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr D says that Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him a payment protection insurance (‘PPI’) policy.backgroundI issued my provisional decision in July 2018, a copy of which is attached and formspart of this final decision. In my provisional decision I e... (4 pages)View decision -
Decision Reference DRN4339546
19 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs D complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1996 Mrs D took a credit card from Lloyds. She was sold PPI towards payments on that. She says that the PPI was attached to the card without her kno... (2 pages)View decision -
Decision Reference DRN1137756
29 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M, who is represented by a third party, has complained to us that Lloyds Bank PLC, trading as TSB (“TSB”) mis-sold her a payment protection insurance policy.backgroundMrs M bought the PPI to go with a credit card. TSB hasn’t been able to give us the exact dat... (2 pages)View decision -
Decision Reference DRN2975240
1 Apr 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a monthly premium payment protection insurance (“PPI”) policy by Lloyds TSB Bank Plc (“Lloyds”), which was taken out in connection with a credit card.backgroundThe adjudicator, who considered this case, issued an opinion not to uphold Mr M’s compla... (3 pages)View decision -
Decision Reference DRN8210814
25 Feb 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank plc (previously Lloyds TSB Bank plc) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in October 2006. The policy was added to Mr H’s credit card account when he applied for the card in... (1 page)View decision -
Decision Reference DRN3590102
10 Apr 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC (when it was trading as TSB Bank) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a PPI policy taken out alongside a loan in November 1988 in a TSB branch. As Lloyds Bank is now responsible fo... (4 pages)View decision -
Decision Reference DRN0818657
7 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss B says Lloyds Bank plc (trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a credit card PPI policy. The policy was added to Miss B’s credit card account. It isn’t clear when the PPI was sold. But Lloyd... (2 pages)View decision -
Decision Reference DRN7244516
27 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs H says Lloyds Bank PLC mis-sold her a payment protection insurance (“PPI”) policy. backgroundMrs H took the policy in 1996 on her TSB credit card. I sent Mrs H and Lloyds a provisional decision on 6 September 2017. This explained that I didn’t intend to upho... (3 pages)View decision