We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
-
Decision Reference DRN1956614
22 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1993. Mr H says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasona... (2 pages)View decision -
Decision Reference DRN9473389
23 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out with a credit card in 1996. Miss C says Lloyds Bank PLC, trading as TSB, mis-sold her the PPI.backgroundI sent Miss C and Lloyds a provisional decision explaining why I thought the PPI po... (4 pages)View decision -
Decision Reference DRN3562076
9 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss H’s complaint is that Lloyds Bank PLC (Lloyds) mis-sold her a payment protection insurance (“PPI”) policy in 1997.backgroundMiss H’s PPI policy was sold to her when she took out a credit card in 1997. Miss H says she was told she had to take out the policy in ... (2 pages)View decision -
Decision Reference DRN0968188
3 Oct 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs M say Lloyds Bank PLC (“Lloyds”) mis-sold them a mortgage payment protection insurance (“PPI”) policy – called TSB Mortgagesure.backgroundMr and Mrs M took out a PPI policy with a mortgage in 1992, which they paid a monthly amount for. Our adjudicator didn’t uphold the complai... (2 pages)View decision -
Decision Reference DRN-2179406
29 Oct 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2179406 The complaint Ms K and Mr S say that Lloyds Bank PLC (which was trading as TSB at the time) mis-sold them a payment protection insurance (PPI) policy. What happened This complaint is about a monthly premium PPI policy taken out with a mortgage in 1997. Ms K and Mr S paid a mont... (2 pages)View decision -
Decision Reference DRN2975240
1 Apr 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that he was mis-sold a monthly premium payment protection insurance (“PPI”) policy by Lloyds TSB Bank Plc (“Lloyds”), which was taken out in connection with a credit card.backgroundThe adjudicator, who considered this case, issued an opinion not to uphold Mr M’s compla... (3 pages)View decision -
Decision Reference DRN3590102
10 Apr 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC (when it was trading as TSB Bank) mis-sold him a payment protection insurance (“PPI”) policy.backgroundThis complaint is about a PPI policy taken out alongside a loan in November 1988 in a TSB branch. As Lloyds Bank is now responsible fo... (4 pages)View decision -
Decision Reference DRN8420754
24 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (PPI) policy taken out in with a credit card in 1999. Mrs P says Lloyds Bank Plc trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and... (2 pages)View decision -
Decision Reference DRN7244516
27 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs H says Lloyds Bank PLC mis-sold her a payment protection insurance (“PPI”) policy. backgroundMrs H took the policy in 1996 on her TSB credit card. I sent Mrs H and Lloyds a provisional decision on 6 September 2017. This explained that I didn’t intend to upho... (3 pages)View decision -
Decision Reference DRN8865248
17 Apr 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr W says Lloyds Bank PLC mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the circum... (3 pages)View decision