We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN-3118716
15 Nov 2021 Lloyds Bank PLC UpheldInsuranceDRN-3118716 complaint This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1993. Mrs A says Lloyds Bank PLC trading as Lloyds TSB (“Lloyds”) mis-sold her PPI. background The background and circumstances leading up to this complaint, which includes Mr... (5 pages)View decision -
Decision Reference DRN2111061
3 Oct 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him a payment protection insurance (PPI) policy.backgroundMr S bought the policy when he took out a loan in 2001. The loan included an amount to pay for the policy. Our adjudicator didn’t uphold the complaint. ... (2 pages)View decision -
Decision Reference DRN1127095
17 Nov 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs D complain that Lloyds Bank PLC mis-sold them a mortgage payment protection insurance (“PPI”) policy.backgroundIn 1996, Mr and Mrs D took out a TSB mortgage with PPI to protect their monthly mortgage repayments if either Mr or Mrs D couldn’t work. The prev... (2 pages)View decision -
Decision Reference DRN7278705
16 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank Plc (trading as “TSB”) mis-sold her payment protection insurance (‘PPI’) on her credit cards.backgroundMrs M took out two credit cards with TSB in 1994. One was a TSB Visa card and the other a TSB MasterCard. Mrs M was sold PPI policy which prov... (3 pages)View decision -
Decision Reference DRN0089396
6 Jun 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint against Lloyds TSB Bank Plc is about a current account, a credit card account, and the payment protection insurance (PPI) policy attached to the credit card. Mrs R complains that the additional cost of funding the premiums for the PPI (which has been the subject of a sepa... (2 pages)View decision -
Decision Reference DRN3412853
8 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs B complains that Lloyds Bank plc, (trading as “TSB”), mis-sold her a payment protection insurance, (PPI), policy.backgroundMrs B took out the PPI sometime between 1997 and early 2000 to cover her credit card payments had she been unable to work because of accident, ... (2 pages)View decision -
Decision Reference DRN4724473
10 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr C complains that Lloyds TSB Bank plc mis-sold him a regular monthly premium Payment Protection Insurance (“PPI”) policy when he took out a new credit card in April 2000. He complains that the policy was added automatically to his account and did not take into account his existing be... (3 pages)View decision -
Decision Reference DRN-1384856
6 Apr 2020 Lloyds Bank PLC Not upheldInsuranceDRN-1384856 The complaintMrs B says Lloyds Bank PLC, trading as “TSB” mis-sold her and her late husband, Mr B, a regular monthly premium payment protection insurance (PPI) policy when they took out a mortgage in November 1995. She says the bank didn’t explain anything about the policy to t... (3 pages)View decision -
Decision Reference DRN5362386
8 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)In 1998, Mr P took out a credit card with Lloyds Bank Plc (Lloyds), who at the time were trading as TSB. At around the same time, he also took out a payment protection insurance (PPI) policy. He thinks that Lloyds mis-sold this policy to him and he believes it shou... (2 pages)View decision -
Decision Reference DRN7720067
24 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (“PPI”) policy taken out in 2008. Mr M says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is ... (3 pages)View decision