We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN8386285
8 May 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (PPI) policy taken out in 2004. Mrs W complains that Lloyds Bank plc trading as Lloyds TSB (Lloyds) mis-sold her the policy.backgroundThe PPI was added when Mrs W applied for a loan to buy a car.... (2 pages)View decision -
Decision Reference DRN7745960
5 Apr 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr F says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him payment protection insurance (PPI).backgroundMr F applied for a credit card in person at a Lloyds branch in 2000 and bought a PPI policy at the same time.He says at no time was PPI mentioned. He also sa... (2 pages)View decision -
Decision Reference DRN7390704
17 Apr 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMr T – who is represented by his sister - complains about the conduct of Lloyds TSB in administering his accounts.our initial conclusionsThe adjudicator recommended that the complaint be upheld and considered that the distress and inconvenience (‘D & I’) award of £250 made ... (2 pages)View decision -
Decision Reference DRN2709442
13 Jul 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2003. Mr M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN4802558
21 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mrs S says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN9383940
4 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2002. Miss S says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair an... (2 pages)View decision -
Decision Reference DRN5886299
10 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mr H says Lloyds Bank Plc, trading at the time as TSB, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is f... (2 pages)View decision -
Decision Reference DRN1126138
14 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs S says Lloyds Bank PLC trading as TSB mis-sold her a payment protection insurance (“PPI”) policy. backgroundMrs S bought the policy in 1996 at the same time as taking out a credit card. Our adjudicator didn’t uphold the complaint. Mrs S disagreed with the adjudica... (2 pages)View decision -
Decision Reference DRN3489241
15 Sep 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs H says Lloyds Bank PLC trading as Lloyds TSB mis-sold her a payment protection insurance (“PPI”) policy. backgroundMrs H bought the policy in 2002 at the same time as taking out a credit card. Our adjudicator didn’t uphold the complaint. Mrs H disagreed with the ... (2 pages)View decision -
Decision Reference DRN4847130
7 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1999. Mr S says Lloyds Bank Plc (trading as Lloyds TSB Bank) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fa... (2 pages)View decision