We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5865694
3 Apr 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr L says Lloyds Bank PLC (Lloyds) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the... (2 pages)View decision -
Decision Reference DRN5265154
30 Aug 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr D says that Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him a payment protection insurance (‘PPI’) policy.backgroundI issued my provisional decision in July 2018, a copy of which is attached and formspart of this final decision. In my provisional decision I e... (4 pages)View decision -
Decision Reference DRN-4196559
19 Jun 2023 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-4196559 The complaint Mr B has complained that Lloyds Bank General Insurance Limited failed to respond to a claim he made for unemployment on his credit card payment protection insurance (PPI) policy. What happened In July 2021 Lloyds upheld a complaint that Mr B made about the PPI hav... (2 pages)View decision -
Decision Reference DRN5176447
3 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2002. Mrs L says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN9929664
19 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2004. Mrs D says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”), mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN9466868
28 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a Lloyds Bank PLC (trading as Lloyds TSB Bank) payment protection insurance (‘PPI’) policy taken out in 2002. Mr N says Lloyds Bank PLC mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is... (2 pages)View decision -
Decision Reference DRN3992154
17 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank PLC (trading as TSB) mis-sold him payment protection insurance (PPI).backgroundMr H took out the PPI alongside a credit card. Lloyds hasn’t been able to tell us when or how the policy was sold. It assumes it was in 1996 when the card started, ... (2 pages)View decision -
Decision Reference DRN5331269
30 Sep 2013 Lloyds TSB Bank Plc Not upheldBanking and creditMrs A complains that Lloyds TSB Bank plc has used a payment protection insurance (PPI) settlement to clear a debt that, she says, had been settled in 2008. She wants the bank to pay her the full amount of the settlement – about £7,000 more than she has received to date. The bank has of... (3 pages)View decision -
Decision Reference DRN4246382
19 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a monthly premium payment protection insurance (PPI) policy taken out in 1995 alongside a TSB Trustcard MasterCard. Mrs B says Lloyds Bank PLC (Lloyds) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments ... (2 pages)View decision -
Decision Reference DRN0616696
19 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a monthly premium payment protection insurance (PPI) policy taken out in 1995 alongside a TSB Trustcard Visa. Mrs B says Lloyds Bank PLC (Lloyds) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to d... (2 pages)View decision