We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5777261
25 Apr 2013 Lloyds TSB Bank Plc UpheldPayment protection insurance (PPI)summary of complaintMr D complains that Lloyds TSB Bank Plc continued to charge PPI premiums on his credit card after he was unable to return to work in 2004. He says that Lloyds TSB should have advised him that he would not be covered for any benefit after this date and it should hav... (3 pages)View decision -
Decision Reference DRN2811972
12 Jul 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (PPI) policy taken out in connection with a loan in 2005. Mr Y says that Lloyds TSB Bank Plc mis-sold the policy.my findingsI have considered all of the available evidence and arguments from the outset, in order to d... (3 pages)View decision -
Decision Reference DRN5504671
30 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr Z has complained that he was mis-sold a regular premium payment protection insurance (PPI) policy in connection with a credit card by Lloyds TSB Bank plc in September 2001.my findingsI have considered all the available evidence and arguments to decide what is fair and reasonable in... (2 pages)View decision -
Decision Reference DRN2753096
13 Jan 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs E complain that Lloyds Bank PLC (“Lloyds TSB”) mi-sold them mortgage payment protection insurance (PPI) in 1999. backgroundMr and Mrs E took out a mortgage with Lloyds TSB in 1999. They also bought PPI to cover their mortgage repayments if either of them were unable to work d... (2 pages)View decision -
Decision Reference DRN0621045
27 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance policy (‘PPI’) sold by Lloyds TSB Bank Plc in conjunction with a credit card in 2001. Ms B (who is represented by a claims management company) says this was mis-sold because she was not aware she had taken the policy... (3 pages)View decision -
Decision Reference DRN2228934
29 Apr 2015 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mr L complains about the sale of a payment protection insurance (“PPI”) policy when he took out a credit card with Lloyds Bank PLC, then trading as TSB, in 1994.backgroundThe full background to the complaint is detailed in my provisional decision which I have attached... (3 pages)View decision -
Decision Reference DRN6297397
16 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in July 1996 in connection with a credit card. Mr B says that Lloyds TSB Bank Plc mis-sold the policy because it was added to his account without his knowledge; he had occupational benefits that meant he could ... (3 pages)View decision -
Decision Reference DRN6386584
27 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in July 2000 in connection with a credit card. Mr B says that Lloyds TSB Bank Plc (Lloyds TSB) mis-sold the policy because he was not made aware of the optional nature of the policy; the policy was presented t... (2 pages)View decision -
Decision Reference DRN5160307
6 Aug 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says Lloyds Bank Plc (trading as “Lloyds TSB”) mis-sold him a payment protection insurance (“PPI”) policy. background This PPI policy was taken out in 2001 with a credit card. Mr S paid a monthly premium for his policy.Our adjudicator didn’t uphold the complaint. ... (2 pages)View decision -
Decision Reference DRN5868875
13 Nov 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy in connection with a Lloyds TSB Bank Plc (‘Lloyds TSB’) credit card. The credit card and PPI policy were taken out in 2004 during a branch meeting. Mr G says the policy was mis-sold. Essentia... (3 pages)View decision