We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN4246382
19 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a monthly premium payment protection insurance (PPI) policy taken out in 1995 alongside a TSB Trustcard MasterCard. Mrs B says Lloyds Bank PLC (Lloyds) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments ... (2 pages)View decision -
Decision Reference DRN0114012
24 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2001. Mr T says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and ... (2 pages)View decision -
Decision Reference DRN4373491
19 Jan 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says Lloyds Bank Plc (“Lloyds”) mis-sold him payment protection insurance (‘PPI’) on his credit cards.backgroundMr S took out two credit cards with Lloyds at the same time which commenced 1994, a TSB Visa card (ending 3905) and a TSB MasterCard (ending 7914). Mr S was... (3 pages)View decision -
Decision Reference DRN8682965
6 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L says Lloyds Bank PLC trading as Lloyds TSB (“Lloyds”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr L bought the policy in 2001 at the same time as taking out a credit card. Mr L says he took out the card during a meeting with Lloyds. O... (2 pages)View decision -
Decision Reference DRN5739772
2 Oct 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold him a payment protection insurance (“PPI”) policy. backgroundIn 2000 Mr B took out the PPI when he applied for a credit card during a meeting at one of the bank’s branches. The policy protected Mr B’s credit card monthl... (2 pages)View decision -
Decision Reference DRN6463718
16 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2002. Mr Y says Lloyds Bank Plc (trading at the time as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide wha... (2 pages)View decision -
Decision Reference DRN7554930
13 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2001. Mr M says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what i... (2 pages)View decision -
Decision Reference DRN3657640
3 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2001. Mrs B says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair an... (2 pages)View decision -
Decision Reference DRN0818146
20 Sep 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr K says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him a payment protection insurance (PPI) policy.backgroundMr K bought the policy when he took out a loan in 2003. The loan included an amount to pay for the policy.Our adjudicator didn’t uphold the complaint. M... (2 pages)View decision -
Decision Reference DRN0650559
12 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1997. Mr M says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision