We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
-
Decision Reference DRN1511720
3 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr E says Lloyds Bank Plc (trading as “TSB”) mis-sold him payment protection insurance (‘PPI’) on his credit cards.backgroundMr E took out two credit cards with TSB at the same time which commenced 1997, a TSB Visa card and a TSB MasterCard. Mr E was sold a PPI pol... (3 pages)View decision -
Decision Reference DRN9428482
3 Apr 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R complains that he was mis-sold a regular premium payment protection insurance (“PPI”) policy by Lloyds TSB Bank Plc (“Lloyds”), which was taken out in connection with a credit card.backgroundThe adjudicator, who considered this case, issued an opinion not to uphold Mr R’s compl... (3 pages)View decision -
Decision Reference DRN8958759
15 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs H says Lloyds Bank PLC mis-sold her payment protection insurance (PPI).backgroundIn September 2000 Mrs H borrowed £1,000 over 36 months from Lloyds TSB in a branch meeting. At the same time Lloyds sold her PPI. Mrs H paid a single premium for the policy. This w... (2 pages)View decision -
Decision Reference DRN7284102
31 Mar 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr D says Lloyds Bank plc (previously Lloyds TSB Bank plc) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 2001. The policy was added to Mr D’s credit card account when he applied for the card in person.... (1 page)View decision -
Decision Reference DRN3562076
9 Mar 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss H’s complaint is that Lloyds Bank PLC (Lloyds) mis-sold her a payment protection insurance (“PPI”) policy in 1997.backgroundMiss H’s PPI policy was sold to her when she took out a credit card in 1997. Miss H says she was told she had to take out the policy in ... (2 pages)View decision -
Decision Reference DRN0207425
28 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a mortgage payment protection insurance (PPI) policy taken out in 2002. Mrs O says Lloyds Bank PLC (trading at the time as Lloyds TSB Bank Plc) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to deci... (2 pages)View decision -
Decision Reference DRN5218717
26 Aug 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs N says Lloyds Bank PLC (trading Lloyds TSB Bank plc) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMrs N bought the policy in 2001 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn... (2 pages)View decision -
Decision Reference DRN5826814
29 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out by Mr H to protect a TSB Trustcard. Mr H says Lloyds Bank PLC (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN5509081
4 Apr 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out by Mrs R to protect a TSB Trustcard in 1996. Mrs R says Lloyds Bank PLC (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN5511260
13 Jan 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC (trading as Lloyds TSB) (“Lloyds”) mis-sold him a payment protection insurance (PPI) policy.backgroundThis complaint is about a monthly premium PPI policy taken out with a loan in 2010. Our adjudicator didn’t uphold the complaint. Mr M disagreed with the adjudi... (1 page)View decision