We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN1347343
5 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs T complains that Lloyds Bank plc mis-sold her a payment protection insurance (“PPI”) policy. The complaint is brought on her behalf by a claims management company.backgroundThis complaint is about a credit card PPI policy. Lloyds thinks it was probably taken out in... (2 pages)View decision -
Decision Reference DRN8861642
12 Sep 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss L says Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMiss L bought the policy in 1999 at the same time as taking out a credit card. One of adjudicators looked at the complaint but didn't think it should be upheld. Miss L disagreed... (2 pages)View decision -
Decision Reference DRN7278705
16 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank Plc (trading as “TSB”) mis-sold her payment protection insurance (‘PPI’) on her credit cards.backgroundMrs M took out two credit cards with TSB in 1994. One was a TSB Visa card and the other a TSB MasterCard. Mrs M was sold PPI policy which prov... (3 pages)View decision -
Decision Reference DRN5305997
11 Jan 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2001. Mr S says Lloyds Bank PLC trading as Lloyds TSB mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and ... (2 pages)View decision -
Decision Reference DRN4724473
10 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr C complains that Lloyds TSB Bank plc mis-sold him a regular monthly premium Payment Protection Insurance (“PPI”) policy when he took out a new credit card in April 2000. He complains that the policy was added automatically to his account and did not take into account his existing be... (3 pages)View decision -
Decision Reference DRN6209996
27 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mr C says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reason... (2 pages)View decision -
Decision Reference DRN9933679
13 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC (trading at the time as TSB) mis-sold him payment protection insurance (‘PPI’) policy.backgroundMr B took out a PPI policy that covered two further advances in 1997. He paid a monthly amount for the policy. Our adjudicator didn’t uphold the... (2 pages)View decision -
Decision Reference DRN7676651
8 Jan 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy in connection with a Lloyds Bank Plc (‘Lloyds Bank’) credit card. The credit card and PPI policy were taken out in 1997. Mr G says the policy was mis-sold. Essentially, he says that he did n... (3 pages)View decision -
Decision Reference DRN1835146
25 May 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says that Lloyds Bank plc (Lloyds) mis-sold him a regular monthly premium payment protection insurance (PPI) policy. backgroundIn 1997 Lloyds (trading as TSB) sold Mr H the PPI for a credit card in a meeting. The PPI included unemployment, accident and sickness c... (2 pages)View decision -
Decision Reference DRN8529975
20 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (PPI) policy taken out alongside a credit card in 1996. Miss C says Lloyds Bank PLC – trading as TSB - mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to d... (2 pages)View decision