We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN2159474
31 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This is a complaint that Lloyds Bank PLC mis-sold payment protection insurance (“PPI”) to Mr D. backgroundThis complaint is about a credit card PPI policy taken out probably in 1997. The policy was sold to Mr D probably at the same time he applied for the card duri... (2 pages)View decision -
Decision Reference DRN9845634
30 Jan 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss M complains that Lloyds Bank PLC (‘Lloyds’) mis-sold payment protection insurance (‘PPI’) to her alongside a mortgage. When Miss M took the mortgage out, Lloyds were trading as TSB. Again, to keep things simple, I’ll refer to Lloyds for the rest of this decision... (4 pages)View decision -
Decision Reference DRN2709442
13 Jul 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2003. Mr M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN5346850
19 Sep 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1997 Mrs M arranged to take a mortgage from Lloyds and at the same time was sold monthly premium PPI to protect payments on the mortgage. The mortgage ... (2 pages)View decision -
Decision Reference DRN4802558
21 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mrs S says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN9902079
6 Aug 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This is a complaint that Lloyds Bank PLC (trading as TSB) mis-sold payment protection insurance (PPI) to Mr U. backgroundThis complaint is about a credit card PPI policy taken out, apparently in 1993. It appears that Lloyds sold Mr U the policy at the same time that he applied for the card... (2 pages)View decision -
Decision Reference DRN1126138
14 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs S says Lloyds Bank PLC trading as TSB mis-sold her a payment protection insurance (“PPI”) policy. backgroundMrs S bought the policy in 1996 at the same time as taking out a credit card. Our adjudicator didn’t uphold the complaint. Mrs S disagreed with the adjudica... (2 pages)View decision -
Decision Reference DRN1956614
22 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1993. Mr H says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasona... (2 pages)View decision -
Decision Reference DRN3104984
25 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1995. Mrs W says Lloyds Bank PLC (trading at the time as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is... (2 pages)View decision -
Decision Reference DRN8861642
12 Sep 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss L says Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMiss L bought the policy in 1999 at the same time as taking out a credit card. One of adjudicators looked at the complaint but didn't think it should be upheld. Miss L disagreed... (2 pages)View decision