We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN4624180
10 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2004. Mrs C says Lloyds Bank PLC (trading at the time as Lloyds TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide wha... (2 pages)View decision -
Decision Reference DRN3593669
23 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms W complains that Lloyds Bank Plc (“Lloyds” trading at the time of sale as TSB) mis-sold her a mortgage payment protection insurance (“MPPI”) policy.backgroundMs W bought a MPPI policy which started in July 1995 to protect her mortgage repayments. The policy was sol... (2 pages)View decision -
Decision Reference DRN9929664
19 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2004. Mrs D says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”), mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN5176447
3 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2002. Mrs L says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN6923078
24 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1994. Mrs R says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reas... (2 pages)View decision -
Decision Reference DRN7747423
29 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mrs P says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN8210814
25 Feb 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank plc (previously Lloyds TSB Bank plc) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in October 2006. The policy was added to Mr H’s credit card account when he applied for the card in... (1 page)View decision -
Decision Reference DRN-2071278
14 Oct 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2071278 The complaint Mr C complains about a Payment Protection Policy (PPI) sold to him by Lloyds Bank Plc (“Lloyds”) trading at the time of sale as TSB) in 1994. What happened This complaint is about a PPI policy taken out in April 1994 on a credit card. Mr C says Lloyds mis-sold it ... (2 pages)View decision -
Decision Reference DRN9466868
28 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a Lloyds Bank PLC (trading as Lloyds TSB Bank) payment protection insurance (‘PPI’) policy taken out in 2002. Mr N says Lloyds Bank PLC mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is... (2 pages)View decision -
Decision Reference DRN3992154
17 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank PLC (trading as TSB) mis-sold him payment protection insurance (PPI).backgroundMr H took out the PPI alongside a credit card. Lloyds hasn’t been able to tell us when or how the policy was sold. It assumes it was in 1996 when the card started, ... (2 pages)View decision