We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN7276847
2 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out between 1997 and 2000. Mrs M says Lloyds Bank Plc (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is ... (2 pages)View decision -
Decision Reference DRN3964465
20 Jun 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank Plc, trading as Lloyds TSB (‘Lloyds’) mis-sold him a payment protection insurance (‘PPI’) policy.backgroundMr M bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy.Our adjudicator did... (2 pages)View decision -
Decision Reference DRN7110527
18 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a loan payment protection insurance (‘PPI’) policy taken out in 2010. Mrs M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reas... (2 pages)View decision -
Decision Reference DRN2214214
10 Apr 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (“PPI”) policy sold in conjunction with a credit card in 1997. Mr A says that Lloyds Bank plc (“Lloyds”) mis-sold the policy.backgroundOur adjudicator concluded that the policy was not mis-sold and therefore did not... (4 pages)View decision -
Decision Reference DRN8035075
26 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs C say Lloyds Bank plc mis-sold them a payment protection insurance (PPI) policy.backgroundIn 1998 Mr and Mrs C bought a PPI policy at the same time as they took out a mortgage in one of the bank’s branches. The policy gave them protection against acciden... (2 pages)View decision -
Decision Reference DRN2709442
13 Jul 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2003. Mr M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN5346850
19 Sep 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1997 Mrs M arranged to take a mortgage from Lloyds and at the same time was sold monthly premium PPI to protect payments on the mortgage. The mortgage ... (2 pages)View decision -
Decision Reference DRN4802558
21 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mrs S says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN5362386
8 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)In 1998, Mr P took out a credit card with Lloyds Bank Plc (Lloyds), who at the time were trading as TSB. At around the same time, he also took out a payment protection insurance (PPI) policy. He thinks that Lloyds mis-sold this policy to him and he believes it shou... (2 pages)View decision -
Decision Reference DRN6292131
2 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mrs E says Lloyds Bank PLC mis-sold her a payment protection insurance (PPI) policy in 1994 when she applied for a credit card.backgroundOur adjudicator didn’t recommend Mrs E’s complaint should be upheld, Mrs E disagreed with the adjudicator’s opinion so the compla... (6 pages)View decision