We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5153394
29 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998, or shortly after. Mr P says Lloyds Bank PLC (Lloyds) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN1862158
15 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank PLC mis-sold him payment protection insurance (PPI).backgroundMr H took out a TSB credit card in 1993. He says he filled in a leaflet to buy the PPI in January 2000. Lloyds hasn’t been able to give us any information about how or when it sold... (2 pages)View decision -
Decision Reference DRN5868979
1 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a monthly payment protection insurance (PPI) policy taken out to go with a credit card that was opened in 1987. The PPI was taken out no later than January 2000. Mr W, who is represented by a third party, says Lloyds Bank PLC (“Lloyds”) tra... (2 pages)View decision -
Decision Reference DRN1077662
16 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1998. Mr A says Lloyds Bank PLC (‘Lloyds’) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonabl... (2 pages)View decision -
Decision Reference DRN3851013
25 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1994. Miss D says Lloyds Bank PLC (trading at the time as TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is ... (2 pages)View decision -
Decision Reference DRN5164686
25 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mrs W says Lloyds Bank PLC (trading at the time as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is... (2 pages)View decision -
Decision Reference DRN2754932
26 Apr 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R says that Lloyds Bank PLC (trading as Lloyds TSB – I’ll call the business Lloyds from now on) mis-sold him a single premium payment protection insurance (PPI) policy.backgroundMr R says that he wasn’t told the PPI was optional and that he didn’t get very much i... (2 pages)View decision -
Decision Reference DRN8322186
22 Feb 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in 1995 on both a Visa card and a MasterCard. Mr K says Lloyds Bank PLC, trading as TSB, mis-sold him PPI. my findingsI’ve considered all the available evidence and arguments to decide what... (2 pages)View decision -
Decision Reference DRN7829182
15 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr G says Lloyds Bank PLC mis-sold him payment protection insurance (PPI).backgroundMr G took out a TSB credit card in 1994. He says Lloyds sold him PPI in a meeting in January 2000. Lloyds hasn’t been able to give us any information about how or when Mr G was sold ... (2 pages)View decision -
Decision Reference DRN6577291
13 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mrs C complains that Lloyds TSB Bank plc mis-sold her a regular monthly premium Payment Protection Insurance (“PPI”) policy when she took out a credit card in February 1996. She complains that the policy was added to her account without her consent and as a result she was not made aware ... (3 pages)View decision