We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN3064461
22 Jan 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs S complains that Lloyds Bank plc mis-sold her a payment protection insurance (“PPI”) policy. The complaint is brought on her behalf by a claims management company.backgroundThis complaint is about a credit card PPI policy taken out in or around 1997. The policy was ... (2 pages)View decision -
Decision Reference DRN8371468
24 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a loan payment protection insurance (‘PPI’) policy taken out in 2009. Mr P says Lloyds Bank PLC (trading as Lloyds TSB Bank) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and r... (2 pages)View decision -
Decision Reference DRN2754932
26 Apr 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R says that Lloyds Bank PLC (trading as Lloyds TSB – I’ll call the business Lloyds from now on) mis-sold him a single premium payment protection insurance (PPI) policy.backgroundMr R says that he wasn’t told the PPI was optional and that he didn’t get very much i... (2 pages)View decision -
Decision Reference DRN1535894
11 Dec 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about payment protection insurance (PPI) policies taken with two credit cards, sold at the same time in taken out in 1994. Mr N says Lloyds Bank PLC (trading at the time as TSB) mis-sold him the PPI. my findingsI’ve considered all the available ev... (2 pages)View decision -
Decision Reference DRN5386273
27 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1997. Mrs H says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and rea... (2 pages)View decision -
Decision Reference DRN0873579
9 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr P says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN4578637
13 Apr 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss F says Lloyds Bank PLC, trading as Lloyds TSB (‘Lloyds’) mis-sold her a payment protection insurance (‘PPI’) policy.backgroundMiss F bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy. Miss F had oth... (2 pages)View decision -
Decision Reference DRN6383763
5 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out by Mrs J to protect a TSB Trustcard in 1995. Mrs J says Lloyds Bank Plc (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what... (2 pages)View decision -
Decision Reference DRN5760352
23 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in 1997 sold to protect a TSB Trustcard. Mr S says Lloyds Bank PLC mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reas... (2 pages)View decision -
Decision Reference DRN6746415
26 Jan 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mr M says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision