We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN4197020
20 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W says Lloyds Bank PLC, trading as TSB, mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr W took out a credit card in 1996, which had PPI added to it. Our adjudicator didn’t uphold the complaint. Mr W disagreed with the adjudicator’s opinion,... (2 pages)View decision -
Decision Reference DRN5832551
21 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (“PPI”) policy taken out in 2010. Mrs H says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN0967910
23 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (“PPI”) policy taken out in 2007 with a personal loan. Mrs H says Lloyds Bank PLC, trading TSB (“Lloyds”) mis- sold her the PPI.my findingsI’ve considered all the available evidence and arguments ... (2 pages)View decision -
Decision Reference DRN5704791
16 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2002. Mrs P says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN7715161
16 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr T says Lloyds Bank Plc trading as TSB (“Lloyds”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr T took out a PPI policy with a credit card, sometime between 1996 and 2000.Our adjudicator didn’t think the complaint should be upheld. Mr T ... (2 pages)View decision -
Decision Reference DRN9084495
21 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank PLC mis-sold him payment protection insurance (PPI).backgroundMr H took out a TSB Trustcard in 1997 and, at some point between then and 2000, Lloyds also sold him a PPI policy to protect his credit card repayments. Lloyds has assumed it sold Mr... (2 pages)View decision -
Decision Reference DRN1237756
1 Nov 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr V complains to this service following a single premium payment protection insurance (“PPI”) product being sold to him alongside a loan taken out by him. The loan and PPI were arranged by Lloyds TSB Bank Plc (“Lloyds”) in 2005. Mr V complains on the basis that the PPI was mis-sold.bac... (3 pages)View decision -
Decision Reference DRN2997715
3 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mrs D complains that Lloyds TSB Bank Plc (“Lloyds”) mis-sold a payment protection insurance (“PPI”) policy to her in December 2002 in connection with a credit card application. backgroundThe background to the complaint is set out in the adjudicator’s assessment of January 2013. The adju... (3 pages)View decision -
Decision Reference DRN3718090
25 Jan 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W says Lloyds Bank plc mis-sold him a payment protection insurance (PPI) policy.backgroundMr W took out a mortgage in 2010 in one of the bank’s branches and bought PPI at the same time. The insurance gave him protection against accident, sickness and unemployment and ... (2 pages)View decision -
Decision Reference DRN2354109
7 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Mr J says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold him the PPI. Mr J initially took out a credit card in 1998. The card was then upgraded in 2004, when Mr J says the PPI wa... (2 pages)View decision