We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN9902079
6 Aug 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This is a complaint that Lloyds Bank PLC (trading as TSB) mis-sold payment protection insurance (PPI) to Mr U. backgroundThis complaint is about a credit card PPI policy taken out, apparently in 1993. It appears that Lloyds sold Mr U the policy at the same time that he applied for the card... (2 pages)View decision -
Decision Reference DRN2709442
13 Jul 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2003. Mr M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN5346850
19 Sep 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1997 Mrs M arranged to take a mortgage from Lloyds and at the same time was sold monthly premium PPI to protect payments on the mortgage. The mortgage ... (2 pages)View decision -
Decision Reference DRN4802558
21 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mrs S says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN2990098
1 Aug 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L, who is represented by a third party, has complained that Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold him a single premium payment protection insurance (“PPI”) policy that he bought in 2001, when he was taking out a loan.He says the policy wasn’t e... (2 pages)View decision -
Decision Reference DRN3104984
25 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1995. Mrs W says Lloyds Bank PLC (trading at the time as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is... (2 pages)View decision -
Decision Reference DRN8861642
12 Sep 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss L says Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMiss L bought the policy in 1999 at the same time as taking out a credit card. One of adjudicators looked at the complaint but didn't think it should be upheld. Miss L disagreed... (2 pages)View decision -
Decision Reference DRN1126138
14 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs S says Lloyds Bank PLC trading as TSB mis-sold her a payment protection insurance (“PPI”) policy. backgroundMrs S bought the policy in 1996 at the same time as taking out a credit card. Our adjudicator didn’t uphold the complaint. Mrs S disagreed with the adjudica... (2 pages)View decision -
Decision Reference DRN4342310
5 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms F complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1996 Ms F took out a mortgage with Lloyds, and at the same meeting was sold PPI to cover repayments on that. The mortgage ended in 2001. She said she d... (2 pages)View decision -
Decision Reference DRN9441443
9 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2006. Mr A says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision