We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN0068074
7 Nov 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy in connection with a Lloyds Bank PLC Lloyds TSB Bank plc (‘Lloyds TSB’) credit card. The credit card and PPI policy were taken out in 1998 during a branch meeting. Mr G says the policy was m... (3 pages)View decision -
Decision Reference DRN4538982
12 Jul 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)Mr A’s complaint is about the redress offered to him by Lloyds TSB Bank Plc (Lloyds) in respect of a mis-sold payment protection insurance (PPI) policy.backgroundMr A complained to Lloyds about the sale of a PPI policy sold in conjunction with a loan.In January 2012 Lloyds wrote to Mr A... (2 pages)View decision -
Decision Reference DRN5492420
1 Apr 2016 Lloyds Bank PLC Not upheldBanking and creditIn 2005 Ms C had an accident at work. The following year she had to stop working because of her injuries and her employer made her redundant in 2009. Ms C complained to Lloyds Bank PLC about the way she’s been treated since the accident.background When Ms C first ... (3 pages)View decision -
Decision Reference DRN3568284
20 Feb 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs W’s complaint concerns the sale of a single premium payment protection insurance (PPI) policy taken out alongside a loan with Lloyds Bank plc (trading as Lloyds TSB) in 2001. Mrs W, who is represented by a third party, says that Lloyds TSB mis-sold the policy.backgroundIn July 2001, M... (4 pages)View decision -
Decision Reference DRN0621045
27 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance policy (‘PPI’) sold by Lloyds TSB Bank Plc in conjunction with a credit card in 2001. Ms B (who is represented by a claims management company) says this was mis-sold because she was not aware she had taken the policy... (3 pages)View decision -
Decision Reference DRN6386584
27 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in July 2000 in connection with a credit card. Mr B says that Lloyds TSB Bank Plc (Lloyds TSB) mis-sold the policy because he was not made aware of the optional nature of the policy; the policy was presented t... (2 pages)View decision -
Decision Reference DRN3470698
27 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance policy (‘PPI’) sold by Lloyds TSB Bank Plc in conjunction with a credit card in 1997. Mrs B believes this was mis-sold. my findingsI have carefully considered all of the available evidence and arguments from the out... (3 pages)View decision -
Decision Reference DRN5868875
13 Nov 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a regular premium payment protection insurance (PPI) policy in connection with a Lloyds TSB Bank Plc (‘Lloyds TSB’) credit card. The credit card and PPI policy were taken out in 2004 during a branch meeting. Mr G says the policy was mis-sold. Essentia... (3 pages)View decision -
Decision Reference DRN0435689
4 Apr 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintThis complaint is about a regular (monthly) premium mortgage payment protection insurance (MPPI) policy taken out in 2005. Mr A and Miss B believe that Lloyds TSB Bank Plc mis-sold them the policy.I note that in their initial submission to this Service Mr A and Miss... (3 pages)View decision -
Decision Reference DRN9056333
12 Mar 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a single premium payment protection insurance (PPI) policy taken out in conjunction in with a loan with Lloyds Bank PLC (trading as Lloyds TSB) in April 2007. Both the loan and the PPI cover were taken out for a term of years. Mr H, who is represented by a th... (3 pages)View decision