We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN1867320
25 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mrs M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in... (2 pages)View decision -
Decision Reference DRN8035075
26 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs C say Lloyds Bank plc mis-sold them a payment protection insurance (PPI) policy.backgroundIn 1998 Mr and Mrs C bought a PPI policy at the same time as they took out a mortgage in one of the bank’s branches. The policy gave them protection against acciden... (2 pages)View decision -
Decision Reference DRN-2415802
16 Dec 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2415802 The complaint Mrs C complains Lloyds Bank PLC (trading at the time as TSB) mis-sold her payment protection insurance (PPI). What happened Mrs C applied by post for a credit card with Lloyds in 1997 and PPI was added to her account at the same time. The PPI would have helped wit... (2 pages)View decision -
Decision Reference DRN5521440
11 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Mrs F says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. Mrs F has told us the policy was taken out in 2003 but Lloyds have provided information that shows i... (2 pages)View decision -
Decision Reference DRN6292131
2 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Mrs E says Lloyds Bank PLC mis-sold her a payment protection insurance (PPI) policy in 1994 when she applied for a credit card.backgroundOur adjudicator didn’t recommend Mrs E’s complaint should be upheld, Mrs E disagreed with the adjudicator’s opinion so the compla... (6 pages)View decision -
Decision Reference DRN5292934
16 Jun 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W says Lloyds Bank PLC (“Lloyds” trading at the time of sale as TSB) mis-sold him a payment protection insurance (PPI) policy.backgroundMr W bought a monthly premium PPI policy in December 1997 at the same time as taking out a credit card. The card and policy wer... (2 pages)View decision -
Decision Reference DRN7133558
12 Sep 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs C complains that Lloyds Bank plc mis-sold her a payment protection insurance (“PPI”) policy. The complaint is brought on her behalf by a claims management company.backgroundThis complaint is about a credit card PPI policy taken out in 1998. The policy was added ... (2 pages)View decision -
Decision Reference DRN5463675
28 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L says Lloyds Bank PLC trading as TSB (“Lloyds”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr L bought the policy during a branch meeting in March 2001, at the same time as taking out a credit card. Our adjudicator didn’t uphold the complai... (2 pages)View decision -
Decision Reference DRN1542345
14 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about payment protection insurance (PPI) taken out in 1995 on two credit cards which were sold together – a Trustcard Visa and a Trustcard MasterCard. Mr W says Lloyds Bank PLC, TSB at the time, mis-sold him the PPI.my findingsI’ve considered all ... (2 pages)View decision -
Decision Reference DRN2172335
26 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)In 2005, Ms L took out two linked credit cards with Lloyds Bank Plc (Lloyds), then trading as Lloyds TSB. At the same time, Lloyds sold her a payment protection insurance (PPI) policy. She thinks that Lloyds mis-sold this policy to her and she believes it should re... (2 pages)View decision