We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
-
Decision Reference DRN2004861
5 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2003. Mr D says Lloyds Bank Plc (trading as Lloyds TSB Bank) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is f... (2 pages)View decision -
Decision Reference DRN7221857
13 Aug 2013 Lloyds TSB General Insurance Limited Not upheldPayment protection insurance (PPI)This complaint concerns the administration of Mr F’s disability claim by Lloyds TSB General Insurance Limited (Lloyds) under a loan payment protection insurance (PPI) policy.For clarity, I am aware that Mr F has concerns about how his finances generally have been handled by the banking... (3 pages)View decision -
Decision Reference DRN8468570
30 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (PPI) policy taken out with a loan in 2004. Mr R says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide wh... (2 pages)View decision -
Decision Reference DRN4342310
5 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms F complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1996 Ms F took out a mortgage with Lloyds, and at the same meeting was sold PPI to cover repayments on that. The mortgage ended in 2001. She said she d... (2 pages)View decision -
Decision Reference DRN9051691
4 Jul 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC trading as Lloyds TSB (“Lloyds”) mis-sold him a payment protection insurance (PPI) policy.backgroundMr B bought the policy when he took out a loan in 2001 during a meeting. The loan included an amount to pay for the policy. Our adjudicator didn’... (2 pages)View decision -
Decision Reference DRN5365438
8 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mr G says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN3659732
26 Feb 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold him a payment protection insurance (“PPI”) policy. backgroundIn 2002 Mr M took out the PPI when he applied for a credit card during a meeting at one of the bank’s branches. The policy protected Mr ... (2 pages)View decision -
Decision Reference DRN9441443
9 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2006. Mr A says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN2159474
31 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This is a complaint that Lloyds Bank PLC mis-sold payment protection insurance (“PPI”) to Mr D. backgroundThis complaint is about a credit card PPI policy taken out probably in 1997. The policy was sold to Mr D probably at the same time he applied for the card duri... (2 pages)View decision -
Decision Reference DRN4470719
18 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out between 1999 and 2000. Mr M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide wha... (2 pages)View decision