We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN6484408
29 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mrs N says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN1542345
14 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about payment protection insurance (PPI) taken out in 1995 on two credit cards which were sold together – a Trustcard Visa and a Trustcard MasterCard. Mr W says Lloyds Bank PLC, TSB at the time, mis-sold him the PPI.my findingsI’ve considered all ... (2 pages)View decision -
Decision Reference DRN8769151
15 Jan 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2002. Ms E says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN7398314
2 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank plc (trading as TSB at the time) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Mr M opened the credit card account in 1999. Due to the time that’s passed, Lloyds hasn’t... (2 pages)View decision -
Decision Reference DRN-2362374
4 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2362374 The complaint Mr A says Lloyds Bank PLC (“Lloyds” trading at the time of sale as TSB) mis-sold him a payment protection insurance (PPI) policy. What happened Mr A says he bought a monthly premium PPI policy in September 1996 at the same time as taking out a credit card during a... (2 pages)View decision -
Decision Reference DRN4942586
8 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mrs S says Lloyds Bank PLC (‘Lloyds’), who were trading at the time as Lloyds TSB, mis-sold her the PPI. my findingsI’ve considered all the available evidence and argu... (2 pages)View decision -
Decision Reference DRN8602486
14 Feb 2019 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (“PPI”) policy. Mr C says Lloyds Bank PLC, trading as TSB, (“Lloyds”) mis-sold him the PPI. backgroundMr C complained to Lloyds about the sale of the PPI. Lloyds replied to say it hadn’t mis-sold him t... (6 pages)View decision -
Decision Reference DRN5832551
21 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (“PPI”) policy taken out in 2010. Mrs H says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN0967910
23 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (“PPI”) policy taken out in 2007 with a personal loan. Mrs H says Lloyds Bank PLC, trading TSB (“Lloyds”) mis- sold her the PPI.my findingsI’ve considered all the available evidence and arguments ... (2 pages)View decision -
Decision Reference DRN4237138
17 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr C says Lloyds Bank PLC trading as Lloyds TSB (“Lloyds”) mis-sold him a payment protection insurance (“PPI”) policy. backgroundMr C bought the policy in 2000 at the same time as taking out a credit card. Mr C says he took the card during a meeting with Lloyds. Lloyds... (2 pages)View decision