We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN-2584619
26 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2584619 The complaint Ms L says Lloyds Bank PLC mis-sold her a payment protection insurance (PPI) policy. What happened Ms L opened a credit card account with Lloyds (trading at the time as TSB) in 1998. At the same time she took out a PPI policy to protect her monthly credit card repa... (3 pages)View decision -
Decision Reference DRN6923078
24 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1994. Mrs R says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reas... (2 pages)View decision -
Decision Reference DRN6209996
27 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mr C says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reason... (2 pages)View decision -
Decision Reference DRN7747423
29 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mrs P says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN-2071278
14 Oct 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2071278 The complaint Mr C complains about a Payment Protection Policy (PPI) sold to him by Lloyds Bank Plc (“Lloyds”) trading at the time of sale as TSB) in 1994. What happened This complaint is about a PPI policy taken out in April 1994 on a credit card. Mr C says Lloyds mis-sold it ... (2 pages)View decision -
Decision Reference DRN6448648
22 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (“PPI”) policy taken out in 2001. Mrs A says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN9933679
13 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC (trading at the time as TSB) mis-sold him payment protection insurance (‘PPI’) policy.backgroundMr B took out a PPI policy that covered two further advances in 1997. He paid a monthly amount for the policy. Our adjudicator didn’t uphold the... (2 pages)View decision -
Decision Reference DRN6141372
6 Jul 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to him.backgroundIn 1998 Mr R arranged to take a credit card from Lloyds. We know that by 2000 he had been sold monthly premium PPI to protect his repayments on the car... (2 pages)View decision -
Decision Reference DRN8101005
3 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2002. Mr V says Lloyds Bank Plc (trading as Lloyds TSB Bank) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fa... (2 pages)View decision -
Decision Reference DRN8529975
20 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a regular premium payment protection insurance (PPI) policy taken out alongside a credit card in 1996. Miss C says Lloyds Bank PLC – trading as TSB - mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to d... (2 pages)View decision