We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN7598328
24 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2003. Mrs R says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN7404725
16 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mr M says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and ... (2 pages)View decision -
Decision Reference DRN9193553
8 May 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank PLC trading as TSB (Lloyds) at the time mis-sold her a payment protection insurance (PPI) policy when she took out a credit card.backgroundIn March 2019, I issued my provisional decision. In it I explained why I wasn’t intending to u... (6 pages)View decision -
Decision Reference DRN5846608
7 Aug 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr S says Lloyds Bank PLC (trading at the time as TSB) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 1998. The policy was added to Mr S’s credit card account when he applied for the card in person, at a m... (2 pages)View decision -
Decision Reference DRN2004861
5 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2003. Mr D says Lloyds Bank Plc (trading as Lloyds TSB Bank) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is f... (2 pages)View decision -
Decision Reference DRN6373921
20 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr G says Lloyds Bank PLC mis-sold him payment protection insurance (PPI).backgroundMr G took out a TSB credit card in 1993. He says he took out the PPI during a meeting with Lloyds in January 2000. Lloyds hasn’t been able to give us any information about how or whe... (2 pages)View decision -
Decision Reference DRN4628192
25 Jan 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mr G says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what’s fair and ... (2 pages)View decision -
Decision Reference DRN2159474
31 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This is a complaint that Lloyds Bank PLC mis-sold payment protection insurance (“PPI”) to Mr D. backgroundThis complaint is about a credit card PPI policy taken out probably in 1997. The policy was sold to Mr D probably at the same time he applied for the card duri... (2 pages)View decision -
Decision Reference DRN5153394
29 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998, or shortly after. Mr P says Lloyds Bank PLC (Lloyds) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN1862158
15 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank PLC mis-sold him payment protection insurance (PPI).backgroundMr H took out a TSB credit card in 1993. He says he filled in a leaflet to buy the PPI in January 2000. Lloyds hasn’t been able to give us any information about how or when it sold... (2 pages)View decision