We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN2754932
26 Apr 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr R says that Lloyds Bank PLC (trading as Lloyds TSB – I’ll call the business Lloyds from now on) mis-sold him a single premium payment protection insurance (PPI) policy.backgroundMr R says that he wasn’t told the PPI was optional and that he didn’t get very much i... (2 pages)View decision -
Decision Reference DRN1077662
16 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1998. Mr A says Lloyds Bank PLC (‘Lloyds’) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonabl... (2 pages)View decision -
Decision Reference DRN4249546
19 Sep 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2002. Ms K says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (3 pages)View decision -
Decision Reference DRN5386273
27 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1997. Mrs H says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and rea... (2 pages)View decision -
Decision Reference DRN9902079
6 Aug 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This is a complaint that Lloyds Bank PLC (trading as TSB) mis-sold payment protection insurance (PPI) to Mr U. backgroundThis complaint is about a credit card PPI policy taken out, apparently in 1993. It appears that Lloyds sold Mr U the policy at the same time that he applied for the card... (2 pages)View decision -
Decision Reference DRN8861642
12 Sep 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss L says Lloyds Bank PLC (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMiss L bought the policy in 1999 at the same time as taking out a credit card. One of adjudicators looked at the complaint but didn't think it should be upheld. Miss L disagreed... (2 pages)View decision -
Decision Reference DRN3104984
25 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1995. Mrs W says Lloyds Bank PLC (trading at the time as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is... (2 pages)View decision -
Decision Reference DRN6383763
5 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out by Mrs J to protect a TSB Trustcard in 1995. Mrs J says Lloyds Bank Plc (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what... (2 pages)View decision -
Decision Reference DRN3964465
20 Jun 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank Plc, trading as Lloyds TSB (‘Lloyds’) mis-sold him a payment protection insurance (‘PPI’) policy.backgroundMr M bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy.Our adjudicator did... (2 pages)View decision -
Decision Reference DRN1239579
23 Jan 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr F says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what’s fair and reasonab... (2 pages)View decision