We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5827365
22 Feb 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that Lloyds Bank Plc (trading at the time of sale as “TSB”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy.backgroundMr and Mrs B bought a MPPI policy which started in 1998 to protect their mortgage repayments. The policy ... (2 pages)View decision -
Decision Reference DRN2872705
15 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. This policy was taken out some time between 1995, when the credit card started, and January 2000, which is the date of the first available statement showing PPI being charged. Mr B say... (2 pages)View decision -
Decision Reference DRN4532568
29 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1997 or shortly after. Mr L says Lloyds Bank PLC (Lloyds) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN1092390
14 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1994. Mr P says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold him the PPI. Mr P’s told us the sale took place over the phone or through the post. Lloyds haven’t bee... (2 pages)View decision -
Decision Reference DRN1867320
25 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mrs M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in... (2 pages)View decision -
Decision Reference DRN9388574
8 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a loan payment protection insurance (‘PPI’) policy taken out in 2010. Mr P says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reason... (2 pages)View decision -
Decision Reference DRN4553820
11 Oct 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr F says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him a payment protection insurance (PPI) policy.backgroundMr F took out a loan in 2000. At the same time he was sold a PPI policy. The loan included an amount to pay for the policy. Our adjudicator didn’t up... (2 pages)View decision -
Decision Reference DRN-2415802
16 Dec 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2415802 The complaint Mrs C complains Lloyds Bank PLC (trading at the time as TSB) mis-sold her payment protection insurance (PPI). What happened Mrs C applied by post for a credit card with Lloyds in 1997 and PPI was added to her account at the same time. The PPI would have helped wit... (2 pages)View decision -
Decision Reference DRN2790066
15 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs F complains that Lloyds Bank plc (when it was trading as TSB) mis-sold a payment protection insurance (PPI) policy.backgroundThis complaint is about a mortgage PPI policy taken out by Mrs F in 1997. The policy was taken out in one of the bank’s branches and provid... (3 pages)View decision -
Decision Reference DRN5521440
11 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Mrs F says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. Mrs F has told us the policy was taken out in 2003 but Lloyds have provided information that shows i... (2 pages)View decision