We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN5118968
27 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mr W says Lloyds Bank PLC (trading at the time as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is ... (2 pages)View decision -
Decision Reference DRN9933679
13 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC (trading at the time as TSB) mis-sold him payment protection insurance (‘PPI’) policy.backgroundMr B took out a PPI policy that covered two further advances in 1997. He paid a monthly amount for the policy. Our adjudicator didn’t uphold the... (2 pages)View decision -
Decision Reference DRN4536359
22 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs Y says Lloyds Bank Plc (Lloyds) mis-sold her a payment protection insurance (PPI) policy.backgroundMrs Y bought the policy in a meeting that Lloyds says took place sometime between 1995 and 2000. The PPI gave Mrs Y cover for her credit card repayments. Our adjudicato... (2 pages)View decision -
Decision Reference DRN6209996
27 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mr C says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reason... (2 pages)View decision -
Decision Reference DRN6484408
29 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Mrs N says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN7398314
2 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank plc (trading as TSB at the time) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Mr M opened the credit card account in 1999. Due to the time that’s passed, Lloyds hasn’t... (2 pages)View decision -
Decision Reference DRN5827365
22 Feb 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs B complain that Lloyds Bank Plc (trading at the time of sale as “TSB”) mis-sold them a mortgage payment protection insurance (“MPPI”) policy.backgroundMr and Mrs B bought a MPPI policy which started in 1998 to protect their mortgage repayments. The policy ... (2 pages)View decision -
Decision Reference DRN-2362374
4 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2362374 The complaint Mr A says Lloyds Bank PLC (“Lloyds” trading at the time of sale as TSB) mis-sold him a payment protection insurance (PPI) policy. What happened Mr A says he bought a monthly premium PPI policy in September 1996 at the same time as taking out a credit card during a... (2 pages)View decision -
Decision Reference DRN4942586
8 Nov 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1996. Mrs S says Lloyds Bank PLC (‘Lloyds’), who were trading at the time as Lloyds TSB, mis-sold her the PPI. my findingsI’ve considered all the available evidence and argu... (2 pages)View decision -
Decision Reference DRN1380392
22 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (“PPI”) policy taken out in 2003. Mr H says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what i... (2 pages)View decision