We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN2990098
1 Aug 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr L, who is represented by a third party, has complained that Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold him a single premium payment protection insurance (“PPI”) policy that he bought in 2001, when he was taking out a loan.He says the policy wasn’t e... (2 pages)View decision -
Decision Reference DRN4342310
5 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms F complains that Lloyds Bank plc (trading as TSB) mis-sold payment protection insurance (PPI) to her.backgroundIn 1996 Ms F took out a mortgage with Lloyds, and at the same meeting was sold PPI to cover repayments on that. The mortgage ended in 2001. She said she d... (2 pages)View decision -
Decision Reference DRN4374728
1 Aug 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs C says that Lloyds Bank PLC (Lloyds) mis-sold her a regular premium Payment Protection Insurance (PPI) policy when she took out a credit card.backgroundThis complaint is about a credit card PPI policy taken out in 1994. The policy was added to Mrs C’s credit car... (3 pages)View decision -
Decision Reference DRN7120480
31 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank plc mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Mr M took out TSB Trustcard credit card in 1995. The PPI policy was added to the account at some point between then and... (2 pages)View decision -
Decision Reference DRN2709899
20 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a loan payment protection insurance (PPI) policy taken out in 2009. Mr P says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasona... (2 pages)View decision -
Decision Reference DRN6312087
23 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out by Mr S to protect a TSB Trustcard. Mr S says Lloyds Bank PLC (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and... (2 pages)View decision -
Decision Reference DRN9441443
9 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2006. Mr A says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair ... (2 pages)View decision -
Decision Reference DRN9367830
8 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Mr C says Lloyds Bank PLC (trading at the time as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonab... (3 pages)View decision -
Decision Reference DRN4470719
18 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out between 1999 and 2000. Mr M says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide wha... (2 pages)View decision -
Decision Reference DRN3208023
19 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. Mr F says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold him the PPI. backgroundMr F took out a credit card in 1996. It’s not clear when the PPI was taken but Lloyds has said ... (2 pages)View decision