We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
-
Decision Reference DRN0396225
21 Dec 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)Miss G says that Lloyds Bank PLC mis-sold her a credit card (‘PPI’) policy.backgroundI issued my provisional decision in November 2018, a copy of which is attached and forms part of this final decision. In my provisional decision I explained why I was not intendin... (3 pages)View decision -
Decision Reference DRN0773874
25 Jun 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2000. Ms H says Lloyds Bank PLC, trading as Lloyds TSB (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision -
Decision Reference DRN7729201
2 Jun 2020 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank Plc, trading at the time as Lloyds TSB, mis-sold a payment protection insurance (‘PPI’) policy to her, with a credit card.backgroundIn 2000 Mrs M opened a credit card account with Lloyds. She also took out a monthly premium PPI policy. It would meet 5% of her card re... (3 pages)View decision -
Decision Reference DRN8454506
13 Mar 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs R says Lloyds Bank plc (trading as TSB at the time) mis-sold her a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Mrs R opened the credit card account in 1994. Lloyds no longer has a record of when Mrs ... (2 pages)View decision -
Decision Reference DRN7670434
31 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank Plc, trading as TSB (“Lloyds”) mis-sold her a payment protection insurance (“PPI”) policy.backgroundIt’s not clear how or when Mrs M bought the policy, but it was added to a credit card she took out in 1997. The policy cost no more than 79p p... (3 pages)View decision -
Decision Reference DRN3747252
9 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC (trading as TSB) mis-sold him payment protection insurance (“PPI”) policies. backgroundMr B took out two credit cards in August 1994 – a Visa card and a MasterCard. PPI was added to the cards at the same time or sometime after he took them o... (2 pages)View decision -
Decision Reference DRN1371572
22 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 2002. Mr C says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN6881984
24 Mar 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1998, or some time after. Mr S says Lloyds Bank PLC (‘Lloyds’) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is f... (2 pages)View decision -
Decision Reference DRN5865694
3 Apr 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr L says Lloyds Bank PLC (Lloyds) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the... (2 pages)View decision -
Decision Reference DRN6263178
8 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold him a payment protection insurance (“PPI”) policy. backgroundIn 2000, Mr M took out a loan along with a PPI policy to protect the loan monthly repayments. He borrowed extra and paid upfront... (2 pages)View decision