We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN1975933
1 Apr 2016 TSB Bank plc UpheldBanking and creditIn 2005 Ms C had an accident at work. The following year she had to stop working because of her injuries and her employer made her redundant in 2009. Ms C has complained to TSB Bank plc about the way she’s been treated since the accident.backgroundWhen Ms C first... (3 pages)View decision -
Decision Reference DRN4734289
8 May 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr J says Lloyds Bank PLC (formerly Lloyds TSB Bank Plc) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 1998. The policy was added to Mr J’s credit card account when he applied for the card in person at... (1 page)View decision -
Decision Reference DRN8039523
5 Apr 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)summary of complaintThis complaint is about a payment protection insurance (PPI) policy taken out in August 1999 in connection with a credit card. Mr B and his representative say that Lloyds TSB Bank Plc mis-sold the policy because he was not made aware of the optional nature of the poli... (3 pages)View decision -
Decision Reference DRN8195203
1 Dec 2015 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Miss B says that Lloyds Bank plc (Lloyds) mis-sold her a regular monthly premium payment protection insurance (PPI) policy. backgroundIn 1995 Lloyds (trading as TSB) sold Miss B the PPI for a credit card in a meeting. The PPI included unemployment, accident and sickne... (2 pages)View decision -
Decision Reference DRN0074953
24 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1997. Mr T says Lloyds Bank Plc, trading as “TSB”, mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reaso... (2 pages)View decision -
Decision Reference DRN0831121
27 Aug 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (PPI) taken out in conjunction with a credit card in 2003. Mr C complains that the PPI was mis-sold by Lloyds TSB Bank Plc.my findingsI have included only a brief summary of the complaint above, but I have considered ... (2 pages)View decision -
Decision Reference DRN3919223
30 Apr 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr J says Lloyds Bank PLC (formally Lloyds TSB Bank Plc) mis-sold him a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy taken out in 1995. The policy was added to Mr J’s credit card account when he applied for the card in person at... (1 page)View decision -
Decision Reference DRN5698504
18 Sep 2013 Lloyds TSB Bank Plc Not upheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out in August 1999 in connection with a credit card. Mrs B and her representative say that Lloyds TSB Bank Plc (Lloyds TSB) mis-sold the policy because she was not made aware of the optional nature of the policy;... (3 pages)View decision -
Decision Reference DRN2983253
15 Oct 2013 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns the sale of a single premium payment protection insurance (“PPI”) policy taken out in July 2007 in conjunction with a loan. Mr F says that Lloyds TSB Bank Plc (“Lloyds TSB”) mis-sold the policy to him. backgroundMr F took out a PPI policy with Lloyds TSB when ... (3 pages)View decision -
Decision Reference DRN9479578
9 May 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr C complains that Lloyds Bank plc (“Lloyds”) mis-sold him a payment protection insurance (PPI) policy. backgroundIn 1995, Mr C bought a regular premium PPI policy when he took out a credit card with Lloyds (trading as TSB). The policy protected Mr C’s card repayment... (2 pages)View decision