We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN7822470
13 Aug 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs D say Lloyds Bank PLC mis-sold them a payment protection insurance (PPI) policy.backgroundMr and Mrs D took out a mortgage with Lloyds (trading as TSB at the time) in 1993. In 1995 they took out a PPI policy to protect their monthly mortgage payments if either of them was unable... (2 pages)View decision -
Decision Reference DRN3731330
13 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs H say Lloyds Bank PLC (trading as TSB) mis-sold them payment protection insurance (PPI).backgroundMr and Mrs H took out a mortgage with Lloyds in 1996 and bought a PPI policy at the same time. It would’ve given Mr H a monthly benefit for up to 12 months if... (2 pages)View decision -
Decision Reference DRN8578009
3 Aug 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr J says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him a payment protection insurance (‘PPI’) policy. backgroundMr J bought the policy in 2003 at the same time as taking out a credit card. There’s some uncertainty over how the policy was sold. But I’ve considere... (2 pages)View decision -
Decision Reference DRN8337715
14 Aug 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs E say Lloyds Bank PLC mis-sold them a payment protection insurance (PPI) policy.backgroundIn 1996 Mr and Mrs E took out a mortgage with Lloyds (which was trading as TSB at the time). At the same time, they took out a PPI policy to protect their monthly mortgage payments if eithe... (2 pages)View decision -
Decision Reference DRN6268718
22 Jun 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (“PPI”) policy taken out in 2005. Miss B says Lloyds Bank PLC, trading as Lloyds TSB, (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide wh... (2 pages)View decision -
Decision Reference DRN-2491420
17 Feb 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2491420 The complaint Ms C complains that Lloyds Bank PLC (when it was trading as TSB) mis-sold her a payment protection insurance (“PPI”) policy. What happened This complaint is about a PPI policy which protected the monthly repayments on a credit card which Ms C took out in 1997. Ms ... (3 pages)View decision -
Decision Reference DRN1555053
4 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (“PPI”) policy taken out in 1998. Mrs D says Lloyds Bank PLC (“Lloyds”), trading as TSB, mis-sold her the PPI.my findingsI’ve considered all the available evidence and arguments to decide what is f... (2 pages)View decision -
Decision Reference DRN4564655
15 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 2002. Mr D says Lloyds Bank Plc (trading as Lloyds TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair a... (2 pages)View decision -
Decision Reference DRN4059253
16 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy. Ms B says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonable in the ci... (3 pages)View decision -
Decision Reference DRN2872705
15 Feb 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy. This policy was taken out some time between 1995, when the credit card started, and January 2000, which is the date of the first available statement showing PPI being charged. Mr B say... (2 pages)View decision