We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN6051728
20 Mar 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs O has complained that Lloyds Bank PLC (Lloyds), when trading as “TSB”, mis-sold her a payment protection insurance (PPI) policy alongside a credit card. She believes it should refund her all the premiums she paid for it, plus interest. backgroundOne of our adjudicat... (2 pages)View decision -
Decision Reference DRN2125461
4 Jul 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr W complains about two payment protection insurance (“PPI”) policies that were added to two credit card accounts by Lloyds Bank Plc (“Lloyds” trading at the time as TSB).backgroundMr W successfully applied for two credit cards (a Visa and a Mastercard) with Lloyds in... (2 pages)View decision -
Decision Reference DRN7842762
28 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1999. Mr F says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reason... (2 pages)View decision -
Decision Reference DRN9193553
8 May 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M complains that Lloyds Bank PLC trading as TSB (Lloyds) at the time mis-sold her a payment protection insurance (PPI) policy when she took out a credit card.backgroundIn March 2019, I issued my provisional decision. In it I explained why I wasn’t intending to u... (6 pages)View decision -
Decision Reference DRN1006812
7 Feb 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank PLC, trading as TSB (‘Lloyds’) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr M took out a credit card in 1997. It’s not clear when the PPI was taken but Lloyds has said it’s considered the PPI as being taken out the ... (2 pages)View decision -
Decision Reference DRN6373921
20 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr G says Lloyds Bank PLC mis-sold him payment protection insurance (PPI).backgroundMr G took out a TSB credit card in 1993. He says he took out the PPI during a meeting with Lloyds in January 2000. Lloyds hasn’t been able to give us any information about how or whe... (2 pages)View decision -
Decision Reference DRN2494816
15 Jan 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr J says Lloyds Bank PLC (trading at the time as TSB) mis-sold him a payment protection insurance (‘PPI’) policy with two credit cards – a MasterCard and Visa card. As the credit cards and PPI policies were sold on the dame date, I’ll refer to them jointly in part... (2 pages)View decision -
Decision Reference DRN5648242
21 May 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a single premium payment protection insurance (“PPI”) policy taken out in 2007 with a loan. Mr W says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to deci... (2 pages)View decision -
Decision Reference DRN2692664
19 Jan 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr P says Lloyds Bank PLC (trading as Lloyds TSB) mis-sold him payment protection insurance (PPI).backgroundIn 2003 Mr P took out a personal loan with Lloyds. At the same time it sold him a PPI policy. He paid an upfront premium for it. This was added to his loan and... (2 pages)View decision -
Decision Reference DRN7603318
25 Sep 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr and Mrs B say Lloyds Bank PLC (Lloyds) mis-sold them a mortgage payment protection insurance (PPI) policy.backgroundMr and Mrs B took out a PPI policy with a mortgage in 1998. They paid a monthly amount for the policy. The PPI would’ve covered Mr and Mrs B for acci... (2 pages)View decision