We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN7729201
2 Jun 2020 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs M says Lloyds Bank Plc, trading at the time as Lloyds TSB, mis-sold a payment protection insurance (‘PPI’) policy to her, with a credit card.backgroundIn 2000 Mrs M opened a credit card account with Lloyds. She also took out a monthly premium PPI policy. It would meet 5% of her card re... (3 pages)View decision -
Decision Reference DRN8958759
15 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs H says Lloyds Bank PLC mis-sold her payment protection insurance (PPI).backgroundIn September 2000 Mrs H borrowed £1,000 over 36 months from Lloyds TSB in a branch meeting. At the same time Lloyds sold her PPI. Mrs H paid a single premium for the policy. This w... (2 pages)View decision -
Decision Reference DRN3747252
9 Oct 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr B says Lloyds Bank PLC (trading as TSB) mis-sold him payment protection insurance (“PPI”) policies. backgroundMr B took out two credit cards in August 1994 – a Visa card and a MasterCard. PPI was added to the cards at the same time or sometime after he took them o... (2 pages)View decision -
Decision Reference DRN-2797906
10 May 2021 Lloyds Bank PLC Not upheldInsuranceDRN-2797906 The complaint Mrs G complains that Lloyds Bank PLC (‘Lloyds’) mis-sold payment protection insurance (‘PPI’) to her alongside a credit card in 1996. At the time, Lloyds was trading as TSB. To keep things simple, I’ll refer to Lloyds for the rest of this decision. What happened T... (3 pages)View decision -
Decision Reference DRN6881984
24 Mar 2019 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1998, or some time after. Mr S says Lloyds Bank PLC (‘Lloyds’) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is f... (2 pages)View decision -
Decision Reference DRN6263178
8 Aug 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M complains that Lloyds Bank PLC (when it was trading as Lloyds TSB) mis-sold him a payment protection insurance (“PPI”) policy. backgroundIn 2000, Mr M took out a loan along with a PPI policy to protect the loan monthly repayments. He borrowed extra and paid upfront... (2 pages)View decision -
Decision Reference DRN5218717
26 Aug 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mrs N says Lloyds Bank PLC (trading Lloyds TSB Bank plc) mis-sold her a payment protection insurance (“PPI”) policy.backgroundMrs N bought the policy in 2001 at the same time as taking out a loan. The loan included an amount to pay for the policy. Our adjudicator didn... (2 pages)View decision -
Decision Reference DRN3334432
16 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Ms E says Lloyds Bank plc mis-sold her a payment protection insurance (“PPI”) policy. backgroundThis complaint is about a credit card PPI policy. Ms E opened a TSB Trustcard credit card account in 1997. A PPI premium shows on the earliest available credit card stateme... (2 pages)View decision -
Decision Reference DRN-2147138
4 Dec 2020 Lloyds Bank PLC Not upheldInsuranceDRN-2147138 The complaint Mr C says Lloyds Bank PLC mis-sold him a payment protection insurance (PPI) policy. What happened Mr C took out a mortgage with Lloyds (trading at the time as TSB) in 1991. Around the same time, he took out a PPI policy to protect his monthly mortgage payments. Mr... (3 pages)View decision -
Decision Reference DRN5509081
4 Apr 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out by Mrs R to protect a TSB Trustcard in 1996. Mrs R says Lloyds Bank PLC (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what ... (2 pages)View decision