We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 666 results
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Decision Reference DRN1862158
15 Dec 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr H says Lloyds Bank PLC mis-sold him payment protection insurance (PPI).backgroundMr H took out a TSB credit card in 1993. He says he filled in a leaflet to buy the PPI in January 2000. Lloyds hasn’t been able to give us any information about how or when it sold... (2 pages)View decision -
Decision Reference DRN1077662
16 Mar 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1998. Mr A says Lloyds Bank PLC (‘Lloyds’) mis-sold him the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and reasonabl... (2 pages)View decision -
Decision Reference DRN-1423076
27 Feb 2020 Lloyds Bank PLC Not upheldInsuranceDRN-1423076 The complaint Mr M says Lloyds Bank PLC mis-sold him payment protection insurance ("PPI"). What happenedOn the same day in 1993 Mr M opened two TSB Trustcard credit card accounts with Lloyds. PPI cover was added to the accounts either when Mr M opened them, or at some... (3 pages)View decision -
Decision Reference DRN5386273
27 Mar 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (‘PPI’) policy taken out in 1997. Mrs H says Lloyds Bank PLC (trading as TSB) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what is fair and rea... (2 pages)View decision -
Decision Reference DRN1527568
18 Oct 2018 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint is about mortgage payment protection insurance (PPI) taken out in 1993 and 2006. Mr and Mrs B say Lloyds Bank PLC mis-sold them the PPI.backgroundI sent Mr and Mrs B and Lloyds a provisional decision to explain why I didn’t think I should uphold the co... (3 pages)View decision -
Decision Reference DRN3964465
20 Jun 2016 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr M says Lloyds Bank Plc, trading as Lloyds TSB (‘Lloyds’) mis-sold him a payment protection insurance (‘PPI’) policy.backgroundMr M bought the policy in 2003 at the same time as taking out a loan. The loan included an amount to pay for the policy.Our adjudicator did... (2 pages)View decision -
Decision Reference DRN3939917
9 May 2017 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)Mr V says Lloyds Bank PLC, trading as TSB (“Lloyds”) mis-sold him a payment protection insurance (“PPI”) policy.backgroundMr V bought the policy sometime between 1994 and 2001.The policy cost between 59p and 79p for every £100 outstanding on his monthly statement balance.... (2 pages)View decision -
Decision Reference DRN6383763
5 Jul 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a payment protection insurance (PPI) policy taken out by Mrs J to protect a TSB Trustcard in 1995. Mrs J says Lloyds Bank Plc (“Lloyds”) mis-sold her the PPI. my findingsI’ve considered all the available evidence and arguments to decide what... (2 pages)View decision -
Decision Reference DRN2214214
10 Apr 2014 Lloyds Bank PLC Not upheldPayment protection insurance (PPI)This complaint concerns a regular premium payment protection insurance (“PPI”) policy sold in conjunction with a credit card in 1997. Mr A says that Lloyds Bank plc (“Lloyds”) mis-sold the policy.backgroundOur adjudicator concluded that the policy was not mis-sold and therefore did not... (4 pages)View decision -
Decision Reference DRN1239579
23 Jan 2018 Lloyds Bank PLC UpheldPayment protection insurance (PPI)This complaint is about a credit card payment protection insurance (PPI) policy taken out in 1998. Mr F says Lloyds Bank PLC (trading as TSB) mis-sold him the PPI.my findingsI’ve considered all the available evidence and arguments to decide what’s fair and reasonab... (2 pages)View decision